Poshmark

Requesting complaint with escalation to the management of Posh Mark. Order ID 6761e2c39c6d553d2382c336.

My name is IOn 10/17/2024, I purchased a Ralph Lauren Polo Bear Fleece Full-Zip Hoodie. As described by the seller: New men's jacket, size medium, dark blue collar with the polar bear emblem, with the original tag attached. I messaged the seller before purchasing the product and asked, 'IS THE JACKET NEW AND WITH TAGS?', The seller replied, 'YES'. After I received the product within the first 72 hours, I sent a similar message to Posh Mark and didn't receive any feedback to my email address, which I provided.

Im expressing my dissatisfaction with the product: The product's tag is not professionally attached, the tag is hanging on a string, there is a noticeable odor under the armpit areas of the product. There are a few defects on the jacket, which is on the back of the hood, where a yellow string is sticking out and white strings are sticking out on the side of the jacket.

The jacket is too short for a men's medium size as it is advertised, it's more like a junior medium size or perhaps was washed and shrunk. I am requesting a free return and a refund to my credit card, because I am not satisfied with the product which was untruthfully promised and advertised by the seller.

I purchased a beautiful dress last night that it was going to be for my birthday thats coming up next Tuesday on the 12th, Was even going to pay extra for shipping just saw it when I arrive right before Tuesday evening so I could wear for my birthday celebration on Tuesday evening I got a confirmation of the purchase last night and within three minutes if I got another email with a cancellation of the purchase of my birthday dress from the website Poshmark! Without any type of explanation and without giving me the chance to purchase the same dress again and/or any other item of clothing or anything at all!!

Didnt let me buy real Blue sapphire diamond earrings with a gorgeous matching necklace & And a real rose gold ruby bracelet to match as well!! I didnt put on my profile all the info from my husbands CCing the billing information the shipping information and I have plenty of money in the bank so I dont understand why this has happened when it was and it still is pretty freaking urgent that Im able to purchase all these items as soon as possible I seem to date tonight even tomorrow morning will be ideal so I can look perfect for my birthday celebration evening! I sent For proof screenshot of my husbands cc card I just dont know what else to do I demand an explanation and I demand a solution immediately thank you phone number if you need to reach me 720-371-**** looking forward to hearing from you right away please dont ruin my birthday or let my birthday be ruined by some website or site technicality or whatever the reason.

Sincerely. Caroline A.

Please dont Hesitate to call me at any hour Since it is of extreme urgency call mom in order to my email that shows on my profile I will provide you withany info even if its Social Security number or birthday or emails or whatever is necessary for proof of identity If that were to be the promso we can solve this problem for once and for all thank you so much and advance

This is the second thing Ive ordered from Poshmark to have it come either the product not being what it said it was and refilled with something else or now this time a Ralph Lauren Polo $180 duffel bag that was severely used and sold as new with tags! Unfortunately, the item was held in a mailbox room in my apartment and processed days later, which was past the three day timeframe .

Poshmark protects the sellers not the buyers. So if you get something damaged, not as described or something thats been replaced and put in the same container, you have no recourse.

This is great news for sellers. So save your money and use eBay or the Real Real as they are legitimate companies

A seller on Poshmark had a stock photo of a dress I had been looking at for a long time. I made an offer, and it was accepted.

Immediately upon receipt, I saw it was not the dress in the picture and reached out to Poshmark. I sent them pictures and explained that although the dress I received was the same brand, it was a different style. I provided pictures and asked for a refund.

Three days later, I received an email from them asking for evidence. I resent the pictures but did not hear anything back for days.

Eventually, I reached out to see if there was an issue. When they finally responded, they said it was too late and that they could not help me.

I reached out to them again, and instead, they sent a note offering me a seven-dollar credit towards shipping if I wanted to resell. A seven-dollar credit for a dress I paid seventy-five dollars for, and it was not even the dress I wanted. They have since closed the case.

Quite honestly, if I could give Poshmark and the seller a zero rating, I would. How can they not see that the dress I thought I was buying and the one I received are different?

I wanted a specific neckline. The seller is a scammer, and Poshmark is enabling them.

I sold a Mexican folk art painting to a lady for $100 on Poshmark. She received the painting and claimed that it was damaged.

Apparently, there's a scam on Poshmark right now that everyone is participating in. People are claiming their packages are damaged just to get a discount. We settled on a $20 discount because I didn't want to prolong the situation. However, Poshmark took my money and didn't place it in the redeemable slot where I could access it; instead, they put it in the credits which I am forced to use in their store.

I have contacted them over 30 times, either through Poshmark or by email, but received no response. Thus, I am unsure of what to do.