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What is your customer experience with Poshmark?

Poshmark Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Poshmark has 1.8 star rating based on 4560 customer reviews. Consumers are mostly dissatisfied.

  • 8% of users would likely recommend Poshmark to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Good prices, Great deals.
    Cons: Customer service, No customer service, Terrible customer service.

View full overview ›

Media from reviews

Poshmark - Fraud
Poshmark Ripped Me Off AgainPoshmark - Missing my payI got scam out of my money off the site poshmarkPoshmark - I got a scam out of my moneyPoshmark - I just want my money back or the purse you guys have ruined his birthday for...Poshmark - I got scammed with flawed item
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Top Poshmark Reviews

Positive Review

"Help with account"

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Help me sign in on my account please I dont know what happened to my account it would not log in I need this today User's recommendation: Share and comment

Critical Review

"Return a red necklace"

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The necklace I received today looks cheap. Postmark wants $5 to correct this. Can I just return it to the sender? I might just do that. I am not accepting it....

Show reviews that mention
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Anonymous
map-marker Los Angeles, California

Fraud

Poshmark - Fraud

Fake employee kept saying he needed to fix my account and kept insisting so fraud he changed my email password deleted my posts changed my phone number

View full review

User's recommendation: Don’t give info to random numbers

Henrietta W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was scammed out of $327.

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I was scammed out of $326 from a company called Sunnies4less on Poshmark. On March 26th, I made a purchase, or rather $326 was taken from my account without my consent from this company.

I initially liked the item and requested to have the original price of $350 brought down to $300. The next morning the money was taken from my account without authorization. That was already a red flag! I held off on reporting the issue to by bank because it was an item that I really wanted.

Days later, I patiently waited for a tracking number from the company which was eventually sent to me after I raised concern to customer care. I was given a tracking number through USPS that showed the item was in NY and that it was waiting for a receipt from the seller in order for it to be processed and sent to me. The initial delivery date showed March 31st. However when tracked, it never left NY.

I contacted the seller and sent screenshots of the tracking information but no reply. I contacted customer care for the first time and received a response from the seller shortly after. I remained patient and hopeful as I looked out for my package that would never come.

On April 7th, I contacted customer care for the second time being that the purchase was in March. By this time, the delivery date showed for the same day (April 7th).

Customer support informed me that the post office was experiencing delays and that I should start seeing tracking by April 9th. They assured me that if after the 9th, the issue persisted, I should reach out to them again in which I did.

Let me just add that at some point during this horrific experience, I was promoted to accept the purchase (a message I thought I would have gotten way before the $326 vanished from my account). I assumed that the reason why the package was still in NY was because I needed to accept the purchase from my end. Behold it was apart of the scheme!

When I later went back to message the seller for the third or fourth time, a green check mark appeared next to the image of my order; which indicated that the order was completed. It even prompted me to leave a review.

I dont know how I am supposed to review for an imaginary item.

On April 10th, I contacted customer care again.

I even called the customer service number for Poshmark, but no avail. I found the sellers on Instagram and tried to message them privately but I was unable to because they do not accept DMs unless they follow you back.

To say the least, this has been a nightmare of an experience and I am very upset and disappointed! I would never recommend shopping at Sunnies4less nor using any third party app such as Poshmark for your shopping experience.

Up until now I have yet to receive the item, an updated tracking number, a response from the seller, or even my full refund of $326 back from the company.

View full review
Loss:
$326

Preferred solution: Full refund

Leah Nicole S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received empty package today seller is claiming she sent package but I got an empty package

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This person sharie hayes on poshmark has scammed me I received a empty package today at 8:02 am I paid 305.25 on a real human hair wig and never received it first she said the package got lost at the post office now Im receiving a empty package I have tried contacting poshmark but nobody answers they have a case open on it now hopefully something gets done about this person cause they are fraud now the seller is trying to get away with this and when she messages only I can get her messages and I cant comment back shes trying to claim Im lying about receiving a empty package this morning WHICH IM NOT I HAVE WITNESSES WHO SAW ME EXIT THE POST OFFICE WITH AN EMPTY PACKAGE I HAVE NEVER HAD A ISSUE BEFORE THIS ON POSHMARK BUT I WILL NEVER BE USING THIS SITE AGAIN IF I DONT GET MY MONEY BACK I have reported to cash app and poshmark still havent heard anything this woman needs to be stopped she is scamming people at least she did me of $305.25 why can she comment to me but I cant comment back this is *** the package I received was empty and had scribbles on the side and says wave in scribbles also three times who does this? Like wow

View full review
Loss:
$305
Cons:
  • Fraudulent sellers

Preferred solution: Full refund

User's recommendation: Do not ever buy from sharie Hayes she is a scammer fraud I hope she gets dealt with and her account banned

Nikolina S Bxt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got scammed with flawed item

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Poshmark - I got scammed with flawed item
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I purchased an item described as being in excellent condition. When I received it, it had large and small grease-like stains.

I sent pictures to the resolution team and the seller, but it was ruled in the seller's favor, whose response was that I was showing another exactly the same item that I got from somewhere else. It's absolutely baseless and ridiculous and absolutely irresponsible! Then I sent more pictures of the item, front and back, so customer service could identify the item that is exactly the same as the seller's pictures. And I offered to send as many more pictures as needed to make an accurate judgment.

Unfortunately, once the item is purchased, you can't open the listing anymore to see the pictures the seller had and prove you received the same item, not another one looking like it. Then suddenly, the case was ruled in the seller's favor, and I'm left stuck with a flawed item that I paid too high a price for without any options. I can't reach customer service on the phone. It's only a mailbox that is full, and I can't leave a message.

It doesn't seem I can find or reach anyone for any help or explanation or some sort of evidence on which the ruling was based.

Nothing!!! It's the most unfair platform for buyers!!!

View full review
Loss:
$100
Cons:
  • Unfair ruling to buyers no customer service agents to talk to

Preferred solution: Price reduction

User's recommendation: Be very aware you’re risking to be scammed! If you get to deal with honest seller it’ll be ok but if get to deal with dishonest and a liar you may end up with no help or support from customer service and you’ll be stuck with whatever the situation is

Donna R Mdt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poshmark Ripped Me Off Again

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Poshmark Ripped Me Off Again
Updated by user Jun 10, 2025

Seller ripped me off on a very defective frame and Poshmark let them do it. I closed my account. Bunch of thieves.

Original review May 26, 2025

Bought a frame from a seller than the frame won't stand up. I filed a claim and they said send a photo I did then they said send a video I did 3 times and they ended up siding with the seller.

Breeding ground for a bunch of theives.

I'm closing my account. Stay away from this place unless you like getting ripped off.

View full review
Loss:
$29

Preferred solution: Full refund

User's recommendation: Stay Away From This Place. Rip Off!

1 comment
Guest

Cancelled my account with Poshmark. This is not worth what they put me through for 29.00.

I cancelled my claim.

Never buy from these rip offs ever again. Filed a complaint with the FTC.

Resolved
Derrick D Eyv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norfolk, Virginia

Resolved: Haven't received my paid for merchandise

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Poshmark - Haven't received my paid for merchandise
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Updated by user Mar 27, 2025

Company fixed the issue and I have been provided with apology. Complain Complain Complain

Updated by user Mar 13, 2025

That's hard to do because there has been absolutely NO contact from them!!

Original review Mar 12, 2025
Ordered the yellow and black shoes and paid through PayPal $153 and some change on the 5th of March. I saw on the sellers site that she ships same day!

Well I metioned that to her and she responded " oh I shipped that out and thought that you already received them" I responded that I never received tracking information then she says " I'll get in touch with USPS and find out tomorrow " I asked why she hadn't done that already and she stop taking messages from me! So what she has done is assigned a tracking label but has no intention of sending them! I really don't think she ever had them. So of course I've tried to contact the support team at poshmark with absolutely NO help from them!

No email, no text message no nothing!

Today is the 12th of March and i don't know where my money is ,i don't know where my shoes are im just out back! So ive contacted an attorney to find out what all i can do!
View full review
Loss:
$155
Cons:
  • Hypocritical policies
  • No buyer protection
  • Being treated unfairly

Preferred solution: Full refund

User's recommendation: DO NOT ORDER ANYTHING FROM POSHMARK!!!

Yvens J Hzh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing my pay

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Poshmark - Missing my pay

I want to know why my redeem balance is still showing as in progress. You guys are not doing a good job at all. I make my money if I cash it out, I want to see it in my bank, Im not asking you guys for a favor, all I want is my pay, that is it

View full review
Loss:
$366

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM THIS APP!!!

Florence J Hsb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got scam out of my money off the site poshmark

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I got scam out of my money off the site poshmark

I got scam out of my money

Please give me a refund of my money. It's not fair. I do not have two hundred and forty seven dollars to waste

View full review
Loss:
$24700

Preferred solution: Full refund

User's recommendation: Would like to talk to someone live

Florence J Hsb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got a scam out of my money

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Poshmark - I got a scam out of my money

I put this order in for this Gucci. Sunglasses MAY 1 2025.

Two hundred and forty seven dollars, no one contact me

View full review
Loss:
$247

Preferred solution: Full refund

Emalynn Erf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Baltimore, Michigan

U hoed me out of my return and I will make you like *** till I get my money. I will promise I got nothing better to do. I’m retired on SSI.

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Poshmark - U hoed me out of my return and I will make you like *** till I get my money. I...
Poshmark - U hoed me out of my return and I will make you like *** till I get... - Image 2
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Poshmark - U hoed me out of my return and I will make you like *** till I get... - Image 4

Youre paying me my return the lady sent me a *** little kids jacket large and you guys say you did you didnt ask for the large the tags the pictures of the tags then you say I send the pictures show you with the kids small show you dont fit and you *** tell me youre not gonna pay me. Youre paying me my money *** youre paying me or I will hunt you every day and your service is *** I want my *** $25 you rip off no wonder you dont got no cause you guys are *** made.

View full review

User's recommendation: Never use they sell junk and don’t look to investigate and don’t pay the people back your money even in the conversation when the lady admitted she sent me the wrong Jackie they they didn’t read that what day they said the sales was final so I’m stuck with a coat for 25 bucks I gotta wear that’s too small. It’s a kids large. I’m a man.

Rafael O Gef

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just want my money back or the purse you guys have ruined his birthday for my girlfriend now I have to go on my pocket again and go find her something thank you very much this has been a wonderful

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Poshmark - I just want my money back or the purse you guys have ruined his birthday for...

I ordered a purse on the 5th, and I still haven't received anything, not a tracking number or my order. I've just been ignored by the seller and by you because I contacted you guys several days ago.

View full review
Loss:
$40
Pros:
  • No comment
Cons:
  • No comment

Preferred solution: Deliver product or service ordered

User's recommendation: Good luck

Candice A Ktr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return problem

Poshmark - Return problem
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Updated by user May 21, 2025

I send them an email as you can not get hold of via phone calls. They returned my item back to me with no action toward the buyer. I think she should be blocked from purchasing and for lying.

Updated by user May 06, 2025

Not very happy with the way they run the business. They made their decision based on buyers lies.

Never inspected the item and just had the item returned.

It was a loss to me and waste of my time. Very frustrating time.

Original review May 05, 2025

I sell high-end items and I believe anything above a certain amount goes to the authentication department, then to the buyer. My problem now is with the return.

Why does Poshmark accept the buyer's word over mine and authorize a return for the buyer when the buyer flat out lied? I received the return back and clearly the buyer lied about the shoe size. She told Poshmark no size is stamped on the shoes, but both shoes are stamped with the size and I sent pictures to Poshmark. How otherwise could I come up with the size in my listing?

Very frustrating, and Poshmark's practice is worse than eBay. At least eBay answers calls.

View full review
Loss:
$100
Pros:
  • Selling on poshmark
Cons:
  • Too much charge f
  • Being conned
  • Lied to

Preferred solution: Full refund

User's recommendation: Sellers be aware of unfair practice!

Christina K Qxu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want a refund since they have not shipped my item!!!!

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Poshmark - I want a refund since they have not shipped my item!!!!
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I want my refund since this person will not ship my item. If they would have shipped my item, then I wouldn't be fussing!

They've had long enough to ship my item.

I am tired of people tying up money and not shipping product! The person either needs to ship it or cancel it!

View full review
Loss:
$85

Preferred solution: Full refund

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Allie C Eut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged item returned from Poshmark warehouse

Damaged item returned from Poshmark warehouse
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Updated by user May 22, 2025

Poshmark refused to resolve my issue and stated that I caused the damage to my item even though I had picture proof.

Original review May 06, 2025

I sent in a purse to be authenticated. I have pictures of the condition of the purse before I sent it.

When I received the purse back from the warehouse, the inside zipper seam was cut, the threads were torn, and the end of the zipper was sticking out.

I contacted Poshmark about the issue, and they are claiming to have received it like that and are refusing to take responsibility. They have completely stopped communicating with me on the matter, even though I have provided pictures from before I sent it off to when I received it back.

View full review
Cons:
  • Pricey fees warehouse employees cant be trusted with your items

Preferred solution: They need to find a way to justify and make it right for sending my item back damaged and accusing me of damaging my own item.

User's recommendation: Don’t send anything to the Poshmark warehouse.

Sarah B Gwp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring, Texas

Received fake shoes

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Poshmark - Received fake shoes

I received some shoes last week yhat are very questionable as far as authenticity. I have reached out to your site getting no response.

I tried to reconsign these shows and your site flagged them as possibly fake as well as another site.

I am going to proceed to other options to report your poor response and the fake you are selling fake item. I plan to report to all options available

View full review

User's recommendation: Dont shop hereEVER

Andrea T Fjv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Poshmark - Refund
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I got a fake designer t-shirt. I have many, many emails.

I want to return it, but no one has sent me a return label. I emailed support many times, and now they stopped responding to my email.

I am so pissed off because it's illegal to sell fake labels. The seller told me to resell it and never gave me a return label at all.

View full review
Loss:
$66
Cons:
  • None for me

Preferred solution: Full refund

User's recommendation: Never buy anything from Poshmark

About

Related Companies

Poshmark Canada

Summary

Poshmark is an online clothing retailer that focuses on selling clothing and apparel for women. The company mainly operates across the US and Canada. Nowadays, it has a large number of regular clients. Poshmark distributes various products like tops, denim, bags, clutches and tops. In addition the store sells many different accessories. The company sells products of such brands as Gucci, Louis Vuitton, Tory Burch, Brandy Melville and Alexander Wang. Poshmark was mentioned in magazines like Good Morning America, Bloomberg, Fast Company, The Wall Street Journal and many more.

Poshmark reviews and complaints

Poshmark is ranked 182 out of 967 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Canada

Payment Methods

PayPalMasterCardAmerican ExpressVISADiscover

Poshmark FAQs

Rebecca A. Garland
PissedConsumer Reporter

Poshmark FAQs

To close the Poshmark account via the app, go to your Account and select Poshmark Support Center. Here, click Delete My Account under Manage Account Status. You will be asked to choose a reason before clicking to Delete My Account. The confirmation is finalized once you click Yes. To delete the account via an internet browser, initiate Poshmark login and go to Account Settings. The following step is to select Manage Account Status and select Delete My Account. Specify the reason and then click Yes to confirm.

Poshmark corporate office address is 203 Redwood Shores Pkwy, 8th Floor, Redwood City, California 94065, United States. There are other offices in India, Canada, and Australia. For users in India, the address is KRM Plaza, South Wing 2 Harrington Rd., 6th Floor, Chennai, India 600 031. The Poshmark corporate office addresses in Canada and Australia are 312-151 W Hastings St, Vancouver, British Columbia V6B 1H4, Canada and 223 Liverpool St, Darlinghurst, New South Wales 2010, Australia.

To start a Poshmark login, head to the website and enter your registered username or email. Next, fill out the password field. The final step is to click on Login. You can also sign in to your Poshmark login using your Facebook, Google Account, or Apple ID.

To close the Poshmark account, head to Account and select Poshmark Support Center. Here, click Manage Account Status and then choose to delete My Account. You will then receive the confirmation email.

Requesting Poshmark returns is easy. The return policy states that customers get a full refund if the purchased item is never shipped or doesn't match the listing description. Customers can initiate the return three days after the delivery. Once the buyer sends the supporting images, the company's support team will verify the return. Once approved, the Poshmark return must be shipped back within five days of approval.

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