Anonymous
map-marker Eunice, Louisiana

Change order

Will not be using this site again as I did not like the buyer protection fee This is a ridiculous fee totally unacceptable

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Resolved
Christine J Tiz

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Resolved: Poshmark took my money

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Updated by user Oct 04, 2024

Company fixed the issue and I have been provided with apology. Just kept emailing. I didn’t go away.

Original review Oct 04, 2024
Their verification fee is horrible, and they didn't honor their contract. They asked for $200-500, I paid; then they wanted $1000 more, I paid; they made an error and lost my $500.

Now they want me to pay another $500 to correct it, and since I don't have that, they won't do anything more. I'm not getting anywhere with anyone, nor reimbursed. They want $2000 to give me $2600 in return. That's insane.

I've never heard of such a situation. What a terrible company. To require the customer to pay money to fix their mistake? If I could scream the warnings, I would - stay away from these con artists!

Zero stars! Zero!
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Loss:
$1500
Cons:
  • Make you pay for their mistakes
  • Bad customer service poor resolutions
  • Expensive

Preferred solution: The 2100$ they promised AND the 500$ they lost, for a total of 2600$

User's recommendation: Never download this app. Their thieves.

Emelyn M Wjd

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Bags do not show in damaged condition in shows however arrive damaged

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This company doesn't protect the buyer at all. They let sellers do what they want and ultimately rip off buyers.

They are no better than those scamming people out of money. The sellers ignore messages sent in regards to damaged items. They use quick fixes that may not appear in the shows on merchandise.

The bags may fall apart the same day or days after delivery. Disgusting.

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Loss:
$103
Pros:
  • Lives sales
Cons:
  • Items rushed
  • Bad lighting
  • Many imperfections not shown

Preferred solution: A price reduction and an apology coming from the actual seller @brandauthentic

User's recommendation: Take many pictures while the show is on screenshots ask the seller to show items in great detail and a red-flag is if the host is moving to next items too fast without showing the full condition of bags they are hiding something. if the sellers ignore your messages that’s another red flag.

Resolved
Arlette M Xhh

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Resolved: Customer Support

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Poshmark - Customer Support
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This company does not have customer support, IT'S INCREDIBLE! Everytime i send a message, it comes the same automated message.

It does not matter the topic you choose,is the same.

Open your store somewhere else that can provide with customer service. They charge 20% of every sale and have NO customer support.

DONT USE THESE PEOPLE!

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Pros:
  • Is easy to post
Cons:
  • No customer serice

Preferred solution: I want to be able to sell my stuff.

User's recommendation: DONT OPEN A STORE HERE

1 comment
Guest

that's Poshmark NO support and when they do, it's like they hired dumb and dumber to answer because it never makes any sense.

Dakota T Dbl

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Buyer scam

I was selling a purse and received a few offers for it. One of the potential buyers sent me his number so we could continue our conversation outside of the app.

Then he proceeded to send me fake information stating that his payment had not been processed and assured me that Poshmark would reach out to me shortly. Subsequently, Poshmark texted me, stating that I needed to use Apple Pay to deposit $200 because it was necessary to have a balance in my account before selling any products. I was told that once I sent the $200, it would be refunded immediately to confirm that I am not a fake seller. I have all the text messages and proofs.

I also retained emails concerning my account, which I deleted later because I did not want to lose any more information after being scammed.

My bank will not help me dispute this charge until I get it resolved with Poshmark. Any assistance would be helpful, as $200 is a significant amount and this situation is extremely frustrating.

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Loss:
$200
Cons:
  • Scammers being buyers

Preferred solution: Full refund

User's recommendation: make sure buyers aren’t scammers and do not allow buyer adding phone number to any conversation or listing strictly communicating through the app

Linnea Jge

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| map-marker Lebanon, Oregon

Spent literally last two days going on 6+ hours total and still nowhere frustrated and tears!

Poshmark - Spent literally last two days going on 6+ hours total and still nowhere...
Poshmark - Spent literally last two days going on 6+ hours total and still... - Image 2

There were problems with my redeamable balance, and I have since closed my account with venmo, after never receiving the funds.

Venmo advised me to have Poshmark just make the balance available to redeem again, through a different company or bank etc. but I have had no luck whatsoever and feel like I will never resolve the issue. I need this $239.20 so incredibly bad right now

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User's recommendation: Make absolutely sure, that the details on your accounts are all matching, they must be exactly the same as for us

Theresa M Qix

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No payment

Poshmark - No payment
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Someone said they bought my item, but I never received any money. Please call me at 572910****.

You can call me at any time about this.

I need to know if this is a scam. Thank you very much.

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Loss:
$74

Preferred solution: Money

User's recommendation: Hello

Jjesus Uxf

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| map-marker Baltimore, Maryland

Unauthorized traction

Poshmark - Unauthorized traction
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Hello my twann so currently I have an issue, so I lost my debit card is somebody use my card to make a fake account of my info and buy something from a fake account try to call my bank to dispute it, but they told me to contact y'all about the situation. They brought a $528.94 items.

I need my refund back. I didnt even make this purchase

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Bryanne Wyo
map-marker Redmond, Washington

Purchase

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Poshmark - Purchase

I've reached out to the burger of my expensive leather long coat from Saks Fifth Avenue sent it to the merchant on Friday the 27th. It was delivered.

I did not use the Poshmark label. I went to the post office. The box was too small for the item and it was too expensive to send so I sent it. I purchased a box from the post office and had to write in the address.

They could not take the label off the other box mailed it out the person received it on Friday the 27th and today is October 3 and they still have not released my my money I sent several messages to Poshmark and you guys suck at returning and responding. I included the tracking number for the package in the description and still no response send my money release it as soon as possible.

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User's recommendation: Don't sell on Poshmark it takes to long to receive your money

Dante I Ilx

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Verified Reviewer
| map-marker West Sacramento, California

Ive been scammed

Poshmark - Ive been scammed
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Some one was claiming to be a Poshmark agent and was telling me that I had to get am$700 worth of apple cards to activate my account but I did it and my money was tooking. I just would like a refund for the money if possible. Thank you

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User's recommendation: Pay attention to wht is being said to you on the email and look at email for u don't get screwed

Anonymous

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Verified Buyer
| map-marker Brooklyn, New York

Overcharge on affirm credit card

Poshmark - Overcharge on affirm credit card
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Affirm is waiting for refund credit back from Poshmark of 31.18 I was charge 49.95 for my Vince Camuto from poshmark not 83.34 order# 14-1207*-***14 do was approve by affirm do I have to call the better business bureau to get this matter result 9/15/24

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Maxine G Oyk

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Verified Reviewer

No customer support for stealing of my wallet funds

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Poshmark - No customer support for stealing of my wallet funds
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Poshmark - No customer support for stealing of my wallet funds - Image 3

I was charge twice by Poshmark for the same item First the money was take from my Poshmark wallet & again PayPal open my bank account & took 12$ for the same item. I have sent Poshmark the screenshot of the transaction & bank withdrawal & body has answered my cry for my over charge & again I see my Poshmark wallet has -2.13$ redeemable how is that

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Loss:
$13
Pros:
  • Like brand name merchandise
Cons:
  • Need to speak to real person for customer service

Preferred solution: Full refund

User's recommendation: Just please refund the over charge

Anonymous

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Verified Buyer
| map-marker Greater Sudbury, Ontario

A scam (a glasses case without the glasses

Poshmark - A scam (a glasses case without the glasses
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Poshmark - A scam (a glasses case without the glasses - Image 3

I ordered for a pre owned Cartier glasses on 6th of September, 2024. Order number 66dbac31f3d62425 f3ea0af1. Seller @ Foreverdristar in Ontario but Yapphet Tadesse sent empty glasses case to me.

He posted a nylon envelope with a case without the Cartier glasses which I was surprised or confused because I dont understand why he should send a case without glasses which I called A Scam

The price is $635.61 tax included

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Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

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Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Patricia A Bsx

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Verified Reviewer

Can't sign in my order never came

Poshmark - Can't sign in my order never came

I ordered a pair of shoes for my nephew for school a month ago and they have never come. I can't sign into my Poshmark to cancel the order and get a refund.

There's no way to get a hold of anybody on the phone. Absolutely terrible company.

I wouldn't recommend it. I wouldn't even give it one star, but you have to.

View full review
Loss:
$100
Cons:
  • Scammers

Preferred solution: Full refund

User's recommendation: Watch for scammers

Savannah V Xvs

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Verified Buyer
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Refund immediately

Poshmark - Refund immediately
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They asked me to send the money then said it didnt go through when it did and I need to be refunded immediately.

View full review
Loss:
$300
Cons:
  • Loosing money and having panic attack

Preferred solution: Full refund

User's recommendation: Don’t send money

Aveah Dxo

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Verified Reviewer
| map-marker Jacksonville, Florida

POSHMARK Charge me for broken merchandise

POSHMARK Charge me for broken merchandise
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POSHMARK Charge me for broken merchandise - Image 3
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As soon as I received the broken merchandise that I order at Poshmark I immediately contact Poshmark that the merchandise was not packed properly. One of the figurines that I ordered which is motherhood had came in broken. I even sent them five different pictures of the merchandise and I requested a $60 refund but postmark did not even accommodate my request they charge me anyway I need my money back, this is not right

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About

Related Companies

Poshmark Canada

Summary

Poshmark is an online clothing retailer that focuses on selling clothing and apparel for women. The company mainly operates across the US and Canada. Nowadays, it has a large number of regular clients. Poshmark distributes various products like tops, denim, bags, clutches and tops. In addition the store sells many different accessories. The company sells products of such brands as Gucci, Louis Vuitton, Tory Burch, Brandy Melville and Alexander Wang. Poshmark was mentioned in magazines like Good Morning America, Bloomberg, Fast Company, The Wall Street Journal and many more.

Poshmark reviews and complaints

Poshmark is ranked 149 out of 840 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Canada

Payment Methods

PayPalMasterCardAmerican ExpressVISADiscover

Poshmark FAQs

Rebecca A. Garland
PissedConsumer Reporter

Poshmark FAQs

To close the Poshmark account via the app, go to your Account and select Poshmark Support Center. Here, click Delete My Account under Manage Account Status. You will be asked to choose a reason before clicking to Delete My Account. The confirmation is finalized once you click Yes. To delete the account via an internet browser, initiate Poshmark login and go to Account Settings. The following step is to select Manage Account Status and select Delete My Account. Specify the reason and then click Yes to confirm.

Poshmark corporate office address is 203 Redwood Shores Pkwy, 8th Floor, Redwood City, California 94065, United States. There are other offices in India, Canada, and Australia. For users in India, the address is KRM Plaza, South Wing 2 Harrington Rd., 6th Floor, Chennai, India 600 031. The Poshmark corporate office addresses in Canada and Australia are 312-151 W Hastings St, Vancouver, British Columbia V6B 1H4, Canada and 223 Liverpool St, Darlinghurst, New South Wales 2010, Australia.

To start a Poshmark login, head to the website and enter your registered username or email. Next, fill out the password field. The final step is to click on Login. You can also sign in to your Poshmark login using your Facebook, Google Account, or Apple ID.

To close the Poshmark account, head to Account and select Poshmark Support Center. Here, click Manage Account Status and then choose to delete My Account. You will then receive the confirmation email.

Requesting Poshmark returns is easy. The return policy states that customers get a full refund if the purchased item is never shipped or doesn't match the listing description. Customers can initiate the return three days after the delivery. Once the buyer sends the supporting images, the company's support team will verify the return. Once approved, the Poshmark return must be shipped back within five days of approval.

According to customers’ reviews, Poshmark is a trustworthy and reputable online marketplace for buying and selling second-hand items, including clothes, beauty products, and home decor. The platform has grown to have millions of users since its establishment in 2011 due to the quality of its service and support. To make Poshmark safe for customers and mitigate the risks of receiving items that don’t match the description or encountering untrustworthy buyers or sellers, the company has implemented several protective measures such as Posh Protect and Posh Authenticate.

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