Poshmark
Poshmark Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poshmark reviews show a 1.7 star rating from 3,545 reviews with 7% likely to recommend; overall sentiment is negative and consumers report high price level and widespread dissatisfaction.
Key Takeaways for Future Customers
- Expect limited customer service responsiveness when seeking refunds or order help.
- Buyers and sellers report disputes over authenticity and lost or undelivered packages.
- Monitor billing and refunds closely and document transactions.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and delayed refunds.
- Frequent reports of lost in transit, wrong orders, and account access problems.
- Seller grievances about case handling and alleged scams or bait-and-switch.
Positive Feedback
Some mention good prices and variety despite many negative customer service and refund experiences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poshmark reviews show a 1.7 star rating from 3,545 reviews with 7% likely to recommend; overall sentiment is negative and consumers report high price level and widespread dissatisfaction.
Key Takeaways for Future Customers
- Expect limited customer service responsiveness when seeking refunds or order help.
- Buyers and sellers report disputes over authenticity and lost or undelivered packages.
- Monitor billing and refunds closely and document transactions.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and delayed refunds.
- Frequent reports of lost in transit, wrong orders, and account access problems.
- Seller grievances about case handling and alleged scams or bait-and-switch.
Positive Feedback
Some mention good prices and variety despite many negative customer service and refund experiences.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingsport, Tennessee
Because I can't talk to nobody about me getting ripped off on my money
I ordered a pair of shoes on the 12th of this month, and they haven't even shipped them out yet. I have sent them numerous messages asking why they have not shipped my item, and there has been no response. Am I going to get a refund, or are we not going to get credit?
- Good prices
- Ppl you got to deal with sometimes
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Automated support; order 6903a9cf5e252a981ea17f16, not as described.
- - Case closed without refund; lost 181.90; awaiting resolution.
Stay miles away from Posh ambassadors like Vonnybb, and never buy there. Poshmark including their CEO Mr Manish do not care about the people who support his own company.
As long as he continues to receive a large salary from ripped-off buyers and dishonest sellers, everything is fine for him. That shows a lack of integrity, and one day it will come back around.Please check my review on Trustpilot, where I mentioned your name.
I still have no updates regarding this order. It feels as though you are allowing the seller to take advantage of customers — the very people who support and sustain your platform.
It is much harder to find honest buyers than it is to find sellers, and situations like this make buyers lose trust.Please put yourself in my position and imagine what it feels like to lose this amount of money simply for being trusting and believing that the platform would protect me. I am the sole provider for my family, and I cannot afford a loss like this. I trusted Poshmark to handle this dispute fairly, and right now it feels like my concerns are being dismissed.I am kindly, and sincerely, asking you to review this matter again and judge it based on the evidence.If this issue is resolved fairly, I will gladly update my review to reflect that.Please also look beyond the seller’s statements and examine the actual behavior and evidence. This seller has been dishonest and disrespectful.
Do you really want honest buyers to be the ones who lose? A business cannot remain sustainable if it doesn’t protect its customers. Poshmark began with a strong reputation, but allowing situations like this to go unresolved damages trust and credibility.It would be deeply disappointing if you choose not to reach a fair resolution. If necessary, I will post an honest review of my experience, including the seller’s ID.
I am also prepared to file a Consumer Protection complaint, and as a last resort, I will contact my bank to initiate a refund with all supporting evidence — including clear photos of the grossly misrepresented items, the same ones I previously provided to you.This seller’s photos were clearly edited to hide flaws, and they are using their “ambassador” status as a shield. At this point, I would hesitate to purchase from any ambassador sellers, as this experience shows how easily the status can be misused.
Many of these sellers list thousands of items that do not meet buyer expectations, and this situation only reinforces that concern.I am simply asking for fairness based on the facts and the evidence. I hope Poshmark will do the right thing.
But out of anger, I threw 2 of them in the garbage, so I offered to return the 4 left and take the loss for the other I threw. But Poshmark closed the case saying they don't allow a return, so then refund for not right condition hoodies. And even returning it is not right because the seller will resell and rip someone else off with dumped items, as she already got 150 in minus Poshmark fees off my pocket, then she will get more from another buyer who trusts this dishonest person. So I filed a complaint with 3 companies and escalated the claims, and now I am waiting.
I do not recommend anybody this site that brags about purchases being insured, and yet they do nothing. I will go further if I have to. Lost 181.90 to a dishonest person and they want to wash their hands? No way.
Until this issue is solved, I will never purchase anything again. Because of the traumatic experience you put me through, now that I know a seller that inaccurately lists items, putting some flaws but not all flaws, and even after showing the not shown flaws and being honest and patient, you have proven to not care, turn your back on buyers that you promised to have their back. Now you will, it is not. As of now, I will never buy anything again, nor allow my daughter to purchase anything unless this issue is solved.
This matter will be a great lesson for her future! You know there are a lot more sellers than buyers. In fact, the number 1 reviews for Canada are that there are not enough buyers on the platform for thousands of sellers you have, so if you treat your customers so poorly, they will stop purchasing, and your business will crash. You need all the buyers you can find!
As I have seen sellers complain about sales being down already 50% lower than previous years and buyers complain about zero customer care or any human to talk to, they will stop buying and go elsewhere!
Canada's economy is at the edge of collapsing, so you want to keep your limited buyers happy for as long as it will last. So never buy anything ever until this order is refunded or credited back to my account for at least the 4 items I still have!
- Low shipping cost
- Business will crash
- And maybe some nice regular sellers that are getting punished by posh lake of customer care
- No refund if item is damaged or not as described not enough buyers super high fee none human comunication existing absolutely zero care no reply from anybody
Preferred solution: Partisl refund fir the hoodies and send me a lable to return it to them posh not to the seller so they can see if these are wearable!!
User's recommendation: Do not buy anything there that you are not willing to loose..as poshmark will furn their back on uou and take your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Resolved: Payment
- - Redeemed earnings from shoes; Poshmark said 1-3 days, but after 5 days no payment; please give money or return the shoes in the same condition.
Company fixed the issue and I have been provided with settlement agreement. They helped me get in contact with Poshmark and get my money from some shoes I sold. I forgot every step I did but you should see what your looking for and tell them about your issue and they should get back to you with in 2 days or 3 and help solve you problem.
I sold a pair of shoes through Poshmark, and when the earnings from the shoes went to Poshmark, I went to redeem the money to my bank. When I did that, Poshmark told me it would take 1-3 business days until I got my money.
I waited 5 business days and never received the money. We are now on day 5, and I'm still waiting for my money, which seems like I'll never receive.
So if I don't get my money for the shoes, send my shoes back. Those shoes weren't cheap at all, so I either need my money for the shoes or my shoes back in the same condition!
- May be fake damaged or scams
Preferred solution: My money for the shoes or my shoes back!
User's recommendation: Don’t sell through poshmark they don’t give your money for the item you sell
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aurora, Illinois
Sell your Real high end Items elsewhere
- - Poshmark favors buyers over sellers and often fails to review proof.
- - Two cases: buyers claimed items not as described; returns approved; funds lost.
Poshmark service has gone down with them siding over the customers automatically than the good sellers. Not only that, but they do not investigate any proof or documents you provide.
I have been selling on Poshmark since around 2019-****. The first case started around May 2023. The buyer already had the item in their possession for some days. A week later, they placed a return stating the item delivered was not as advertised.
In the photos, the customer uploaded a pair of headphones that looked nothing like what I sent. When I replied to show that the headband material the customer uploaded was fake, she flipped it around on me. She uploaded multiple headphones, none of which looked like the pair shipped to her. Poshmark sided with the customer, even after I appealed and sent my invoice, photos, and videos.
Again, all used in my original listing to get told no, I won't be receiving the funds. Poshmark initiated the return of the item. Guess what? The customer gave a fake post office tracking number and I never received the item.
I reside in Chicago and the caller was in Texas. Yet, the return says it's being shipped from Chicago. When I reached back out to Poshmark to contact the customer, as she went MIA and blocked my profile once I saw I was the one being scammed, Poshmark initiated the return for the customer, but Poshmark never followed up. Instead, I was told, 'it's nothing we are able to do.' $300+ down the drain.
Poshmark still has never corrected this. The second incident occurred with a Gucci headband I was selling in August 2024. I have sold a couple of my designer headbands with no issues and 5-star reviews. This user did similar to my last incident, uploaded multiple headbands, none of which was what I sent!
This was similar as well except in this case they allowed for the customer to keep the funds and the item!
Out of $230+ for that order. Since then, I've stopped selling my high-end items on here.
- Sell quick
- Scammers
Preferred solution: Full refund
User's recommendation: Please stop ripping off the sellers!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I got a fake product, and when I tried to repost, they removed it because it wasn't authentic. I just want my money back, please, and let me know where I can send the item back.
Preferred solution: Full refund
Hixson, Tennessee
Noone answered the phone. They kept hanging up the phone. Very poor customer service.
- - Tried to post purses for sale for wife's health; only first posted.
- - Calls to the number were hung up; caller says 'pissed-off customer'.
Tried to post my wife's purses for sale due to her health issues. Let me post the 1st, but I got flagged when I tried posting the other 2.
Then I tried calling the number provided, and I was hung up on both times. What company has you being called a pissed-off customer when you call?
I wasn't before I called, but I sure the *** am now. You have poor ethics.
- Everything by what i have seen so far
User's recommendation: Answer the phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Fraudulent business practices
- - Registration occurs before sharing credit card info.
- - Ethics are lacking; resolutions are absent.
- - There are fraudulent practices and no consumer support.
Registration before taking credit card information. Transparency.
Ethics in business practices are lacking, as well as a resolution from this company, which is non-existent. It blocks you from your account and private personal information. It violates the Privacy Act. There is no recourse for consumers.
Fraudulent business practices. No support for consumers. I have contacted the FTC, BBB, Attorney General's office, and consumer affairs. Ordered on 4/13; it's 4/21 with nothing but fraud.
Also, the seller in Ohio, kadence_overby...
I'm in Indiana; why is it in Flushing, NY... fraud.
- Fraudulent business practices
Preferred solution: Full refund
User's recommendation: Don't waste your money Fraudulent business practices
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Ohio
Haven’t received my funds
In March, I requested a check, and it still says processing. It said it would be here in two weeks, and it has been way longer than that. I was wondering how I could receive the money faster.
- It is easy to get people to buy
- Not any other than wha is happening to me
User's recommendation: I don’t have nun for real this company is great I just don’t know what is going on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Bought item 4/13 not shipped no answer took money no items. Fraudulent business practices
- - Card charged before registration; I can't access my account or data.
- - Signup shows phone invalid and order not shipped; I request a full refund.
Bid took my cc information, charged the card before registering the account. When trying to register, their system said my phone number is invalid.
So, stop registration; no access to account, can't access anyone. Bid accepted on 4/13; haven't received it. Past due today is 4/21, not shipped, not received. But credit was charged.
I wish to cancel and refund my card the full amount.
And to access my account with my personal private information. Privacy Act violation.
- No pros just cons
- Fraudulent business practices
Preferred solution: Full refund
User's recommendation: DONT WASTE YOUR MONEY OR TIME FRAUDULENT BUSINESS PRACTICES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Quogue, New York
I ordered an orange and brown Levi’s plaid shirt but received a purple and grey Ralph Loren shirt. I returned it but they will not give me my money back
I ordered an orange and brown Levi's shirt but received a completely different item. I received a purple and grey shirt from Ralph Lauren. I've spent a month trying to contact them, sending receipts, pics, and tracking number of the return label, but they will not give me a refund.
User's recommendation: Don’t buy from them they are dishonest
New York, New York
Resolved: No support
Couldnt update card and I could not sop or sell I was told to reach out to Poshmark for support. No one has supported me or corrected the issue.
Im now completely locked out of the community. I cant sell or shop.
- Great deals
- Responses
Preferred solution: My credit card to be accepted and to be back on the platform
User's recommendation: Allow my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
Scammed out of $44.29
I ordered some sandals for $44.29. Its been 14 days.
I never received them.
Im having a hard time getting a refund which their website specifically says I can get. Would NOT recommend them!!!
User's recommendation: DONT BUY FROM POSHMARK.COM!!!
New Orleans, Louisiana
Mailed an empty box
Purchased an item from a seller that claim she reused an oversize box for a very small item. It was delivered to UPS empty!
After checking the reused Amazon box, there was never any additional tape added to secure any item that wouldve been inside the box, it still has the original Amazon tape. The seller blocked me from messaging, and I have sent three request to Poshmark with pictures I also have a video of the package at the UPS Store before even receiving it.
I have been a Poshmark seller since 2019. I dont think the platform is what it used to be.
Preferred solution: Full refund
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
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Verified Reviewer |
Bristol, New Hampshire
Restricted account
They're hard to get in touch with. If something happens, there's no physical phone number, they don't respond back on their emails are customer service site
There is no way to speak to a live person. The customer service online said it would take 1-2 days; it's been 1 month with 3 attempts a few days apart. I gave my phone number, account info, and email: thillbill@***.com.
- Easy platform
- Impossible to reach or get any answer
Preferred solution: Have my account reinstated for sales.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not receive my order.
Good morning, please. I haven't received my order, and I need my refund.
I need my refund back, thanks.
How can I get my refund? My phone number is 984301****, and my email is stasyg777@***.com.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Am not able to post items at postmark
My account shows an error blocking actions. Please review and restore access ASAP.
Ask for help.
Thanks.
Preferred solution: My account shows an error blocking actions. Please review and restore access ASAP.
About
Poshmark is an online clothing retailer that focuses on selling clothing and apparel for women. The company mainly operates across the US and Canada. Nowadays, it has a large number of regular clients. Poshmark distributes various products like tops, denim, bags, clutches and tops. In addition the store sells many different accessories. The company sells products of such brands as Gucci, Louis Vuitton, Tory Burch, Brandy Melville and Alexander Wang. Poshmark was mentioned in magazines like Good Morning America, Bloomberg, Fast Company, The Wall Street Journal and many more.
Poshmark is ranked 215 out of 1141 in Auctions and Marketplaces category
USA, Worldwide, Canada
Poshmark FAQs
To close the Poshmark account via the app, go to your Account and select Poshmark Support Center. Here, click Delete My Account under Manage Account Status. You will be asked to choose a reason before clicking to Delete My Account. The confirmation is finalized once you click Yes. To delete the account via an internet browser, initiate Poshmark login and go to Account Settings. The following step is to select Manage Account Status and select Delete My Account. Specify the reason and then click Yes to confirm.
Poshmark corporate office address is 203 Redwood Shores Pkwy, 8th Floor, Redwood City, California 94065, United States. There are other offices in India, Canada, and Australia. For users in India, the address is KRM Plaza, South Wing 2 Harrington Rd., 6th Floor, Chennai, India 600 031. The Poshmark corporate office addresses in Canada and Australia are 312-151 W Hastings St, Vancouver, British Columbia V6B 1H4, Canada and 223 Liverpool St, Darlinghurst, New South Wales 2010, Australia.
To start a Poshmark login, head to the website and enter your registered username or email. Next, fill out the password field. The final step is to click on Login. You can also sign in to your Poshmark login using your Facebook, Google Account, or Apple ID.
To close the Poshmark account, head to Account and select Poshmark Support Center. Here, click Manage Account Status and then choose to delete My Account. You will then receive the confirmation email.
Requesting Poshmark returns is easy. The return policy states that customers get a full refund if the purchased item is never shipped or doesn't match the listing description. Customers can initiate the return three days after the delivery. Once the buyer sends the supporting images, the company's support team will verify the return. Once approved, the Poshmark return must be shipped back within five days of approval.
According to customers’ reviews, Poshmark is a trustworthy and reputable online marketplace for buying and selling second-hand items, including clothes, beauty products, and home decor. The platform has grown to have millions of users since its establishment in 2011 due to the quality of its service and support. To make Poshmark safe for customers and mitigate the risks of receiving items that don’t match the description or encountering untrustworthy buyers or sellers, the company has implemented several protective measures such as Posh Protect and Posh Authenticate.
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Their customer support is horrible. I received an item that was not as described.
The seller advertised a handbag as leather and it was not. After over a week, Poshmark has done absolutely nothing.
Dealing with similar issue. Always use a credit card and not a debit or gift card especially on this site.
If customer service declines, reach out to your card company giving them info on transaction and that you tried to use platform for a return but they declined (take screen shots of messages). Your CC will stand behind buyers receiving "items not as described" etc. We've had quite a few disappointing purchases so far and will no longer buy on this platform as it is "hit / miss". Recent purchase was faux but no way to tell from the seller write up or photos until we received and it was a vinyl with a fake leather stamping (there was a tag inside they omitted to share).
RUN from this site. We deleted our payment method, plan to download our purchase history and then deactivate the account. Here is response from Poshmark on why they declined return/refund: "Moving forward, we suggest asking clarifying questions in the comment section regarding the item prior to purchasing." How could we know to ask if there were any tags inside as we expect a seller to be transparent? Meanwhile, we have dealt with fake items, moth holes & tears not disclosed, shrunk clothing, cigarette smells, fake USPS tracking, not 925 jewelry.
RUN or you will be navigating the lack of customer support and relying on your CC company to get resolution. RUN!!!