
Poshmark
Poshmark Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poshmark has 1.8 star rating based on 4511 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Poshmark to a friend or colleague.
- Rating Distribution
Pros: No pros, Good prices, Great deals.
Cons: Customer service, No customer service, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poshmark has 1.8 star rating based on 4511 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Poshmark to a friend or colleague.
- Rating Distribution
Pros: No pros, Good prices, Great deals.
Cons: Customer service, No customer service, Terrible customer service.43% of users think that Poshmark should improve its Customer Service.
49% of users say that they won't use Poshmark in the future for similar services or products.Recent recommendations regarding this business are as follows: "Not having a confirmation number is super sketchy", "Don't use this site to sell if you have Chime", "Don’t bothet", "Dont shop hereEVER", "be wary".
Most users ask Poshmark for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Is Poshmark Legit? According to customers’ reviews, Poshmark is a trustworthy and reputable online marketplace for buying and selling second-hand items, including clothes, beauty products, and home decor. The platform has grown to have millions of users since its establishment in 2011 due to the quality of its service and support. To make Poshmark safe for customers and mitigate the risks of receiving items that don’t match the description or encountering untrustworthy buyers or sellers, the company has implemented several protective measures such as Posh Protect and Posh Authenticate.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey say there’s someone to speak to, but the voicemail is full and there’s no one to speak to the bot or whatever it is is not understand understanding what my problem is so what do I do? You guys ar
Y'all said y'all were giving me 24 hours to provide my verification. I've tried to verify, but there's no money in my account, so what am I supposed to do?
Preferred solution: A human so I can explain my situation because the bot is not understanding me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was scammed out of $327.
I was scammed out of $326 from a company called Sunnies4less on Poshmark. On March 26th, I made a purchase, or rather $326 was taken from my account without my consent from this company.
I initially liked the item and requested to have the original price of $350 brought down to $300. The next morning the money was taken from my account without authorization. That was already a red flag! I held off on reporting the issue to by bank because it was an item that I really wanted.
Days later, I patiently waited for a tracking number from the company which was eventually sent to me after I raised concern to customer care. I was given a tracking number through USPS that showed the item was in NY and that it was waiting for a receipt from the seller in order for it to be processed and sent to me. The initial delivery date showed March 31st. However when tracked, it never left NY.
I contacted the seller and sent screenshots of the tracking information but no reply. I contacted customer care for the first time and received a response from the seller shortly after. I remained patient and hopeful as I looked out for my package that would never come.
On April 7th, I contacted customer care for the second time being that the purchase was in March. By this time, the delivery date showed for the same day (April 7th).
Customer support informed me that the post office was experiencing delays and that I should start seeing tracking by April 9th. They assured me that if after the 9th, the issue persisted, I should reach out to them again in which I did.
Let me just add that at some point during this horrific experience, I was promoted to accept the purchase (a message I thought I would have gotten way before the $326 vanished from my account). I assumed that the reason why the package was still in NY was because I needed to accept the purchase from my end. Behold it was apart of the scheme!
When I later went back to message the seller for the third or fourth time, a green check mark appeared next to the image of my order; which indicated that the order was completed. It even prompted me to leave a review.
I dont know how I am supposed to review for an imaginary item.
On April 10th, I contacted customer care again.
I even called the customer service number for Poshmark, but no avail. I found the sellers on Instagram and tried to message them privately but I was unable to because they do not accept DMs unless they follow you back.
To say the least, this has been a nightmare of an experience and I am very upset and disappointed! I would never recommend shopping at Sunnies4less nor using any third party app such as Poshmark for your shopping experience.
Up until now I have yet to receive the item, an updated tracking number, a response from the seller, or even my full refund of $326 back from the company.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived empty package today seller is claiming she sent package but I got an empty package
This person sharie hayes on poshmark has scammed me I received a empty package today at 8:02 am I paid 305.25 on a real human hair wig and never received it first she said the package got lost at the post office now Im receiving a empty package I have tried contacting poshmark but nobody answers they have a case open on it now hopefully something gets done about this person cause they are fraud now the seller is trying to get away with this and when she messages only I can get her messages and I cant comment back shes trying to claim Im lying about receiving a empty package this morning WHICH IM NOT I HAVE WITNESSES WHO SAW ME EXIT THE POST OFFICE WITH AN EMPTY PACKAGE I HAVE NEVER HAD A ISSUE BEFORE THIS ON POSHMARK BUT I WILL NEVER BE USING THIS SITE AGAIN IF I DONT GET MY MONEY BACK I have reported to cash app and poshmark still havent heard anything this woman needs to be stopped she is scamming people at least she did me of $305.25 why can she comment to me but I cant comment back this is *** the package I received was empty and had scribbles on the side and says wave in scribbles also three times who does this? Like wow
- Fraudulent sellers
Preferred solution: Full refund
User's recommendation: Do not ever buy from sharie Hayes she is a scammer fraud I hope she gets dealt with and her account banned
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Haven't received my paid for merchandise
Company fixed the issue and I have been provided with apology. Complain Complain Complain
That's hard to do because there has been absolutely NO contact from them!!
Well I metioned that to her and she responded " oh I shipped that out and thought that you already received them" I responded that I never received tracking information then she says " I'll get in touch with USPS and find out tomorrow " I asked why she hadn't done that already and she stop taking messages from me! So what she has done is assigned a tracking label but has no intention of sending them! I really don't think she ever had them. So of course I've tried to contact the support team at poshmark with absolutely NO help from them!
No email, no text message no nothing!
Today is the 12th of March and i don't know where my money is ,i don't know where my shoes are im just out back! So ive contacted an attorney to find out what all i can do!
- Being treated unfairly
- Have a 72 hour period for returns
- Zero support from customer service
Preferred solution: Full refund
User's recommendation: DO NOT ORDER ANYTHING FROM POSHMARK!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |U hoed me out of my return and I will make you like *** till I get my money. I will promise I got nothing better to do. I’m retired on SSI.
Youre paying me my return the lady sent me a *** little kids jacket large and you guys say you did you didnt ask for the large the tags the pictures of the tags then you say I send the pictures show you with the kids small show you dont fit and you *** tell me youre not gonna pay me. Youre paying me my money *** youre paying me or I will hunt you every day and your service is *** I want my *** $25 you rip off no wonder you dont got no cause you guys are *** made.
User's recommendation: Never use they sell junk and don’t look to investigate and don’t pay the people back your money even in the conversation when the lady admitted she sent me the wrong Jackie they they didn’t read that what day they said the sales was final so I’m stuck with a coat for 25 bucks I gotta wear that’s too small. It’s a kids large. I’m a man.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want a refund since they have not shipped my item!!!!
I want my refund since this person will not ship my item. If they would have shipped my item, then I wouldn't be fussing!
They've had long enough to ship my item.
I am tired of people tying up money and not shipping product! The person either needs to ship it or cancel it!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I got a fake designer t-shirt. I have many, many emails.
I want to return it, but no one has sent me a return label. I emailed support many times, and now they stopped responding to my email.
I am so pissed off because it's illegal to sell fake labels. The seller told me to resell it and never gave me a return label at all.
- None for me
Preferred solution: Full refund
User's recommendation: Never buy anything from Poshmark
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: The authentication center stole my shoes.
Company fixed the issue and I have been provided with apology. Customer service paid me for the shoes the amount they were sold for.
They never admitted that the shoes were stolen or that their claim about them being fake was inaccurate. I am happy I was able to get the money for the sale.
Still waiting for them to resolve my issue. The better business bureau has been contacted
I made a sale on Poshmark and the shoes needed to be authenticated before sending them to the buyer. I shipped the shoes to the authentication center, and they claimed the shoes were fake (which is not true, and I asked for proof, which they never provided).
They were supposed to ship them back, and instead, I received a box with two black vests in it.
I've reached out to them via their support center, and they have ignored me. This issue has been going on for a month now.
Preferred solution: I would like my PRADA shoes back
User's recommendation: Don't do business with poshmark
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
Well, first of all, let me start by saying that I sell luxury goods on your website and I buy a lot of products off your website to resell. I was viewing a posh show, and if you buy an item that is under 150, you want a wallet; if it is over 150 or you could make up the difference, then you can upgrade to a pocketbook.
I tried to upgrade; they took my money.
They never let me upgrade, so I lost out on a pocketbook. Number one, number two, I was told that I got a Ferragamo wallet when I actually got a Valentino wallet, and I was told that I cannot have my money back, even though I was told as soon as I accepted the purchase that they would refund me the money.
- You will get scammed
Preferred solution: I would like to get the amount of money I would’ve made of the purse. I would’ve been able to purchase if I was able to upgrade.
User's recommendation: Don’t use your website because you guys lie or at least the people that you let have shows get to just change the rules as they go along and screw your majorly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They treat their buyers/sellers like crap
They owe me five or six checks finally won today appeared like it was mailed out on the 19th I have two copies that I could show one from today that says processed then all of a sudden a date but I haven’t received it I sent them an email where is this check no response This company is a joke and they shouldn’t even even be allowed to have a platform they steal from everybody but they’ll punish you if they think you’re stealing how is it possible to steal from a company that sends you a refund and won’t let you return one item when a seller tells you just to return one item or two items how is that your fault? Especially when you didn’t know?
Every time I email customer support after all the money I made them and all the money I spent on that app over $1 million they ignore me they do not respond they treat me like Garbage and it’s per a guy named philipe he is mean and cruel Wieland profiled me and decided that I was the bad person? I have three real estate licenses how can I be a bad person?
I spent over $1 million on their app how does that make me a bad person I was the one harassed for being able to spend so much money and I was taking advantage of!
So somebody explained this to me everybody needs to stay away from this app it’s dangerous and it’s like gambling you get addicted and you spend all of your money and then when they’re done with you they throw you away like you’re a piece of Garbage they don’t even let you have a chance to explain yourself give you a chance to straighten anything out you’re just done that’s it! They have a lot of nerves this is a Sell in platform not a Nazi rejeem!
Its not like Im refunding money to myself it doesnt matter if you offer to pay for something if you forgot to give it back, they treat you like you're a piece of garbage you get harassed and bullied constantly whether you're selling or buying they do nothing about the bullies However they will punish you if they decide they don't like you they are kids with too much power the CFO Mark manish whats the matter does not seem to care how his customers /really good sellers are being treated once you are marked by these kids they steal your money and they treat you like garbage like you're a viper. Youre manipulated and forced to spend millions of dollars. Its like gambling only youre bidding on items they allow other sellers like brand authentic/elhusaba to steal from you a young girl named Vickie, who is from the Ukraine on a working visa by the goodness of the United States is stealing from Americans and her boss who owns it. KUBRA allows it, she would call me at all hours of the day out of my job when I was supposed to be working begging me to come into her show to bid on items to help her this was only adding to my addiction which she knew I had and would not leave me alone this is taking advantage of a 63 year-old but Poshmark ignored it and then allowed other people to bully me and they would mute me while I was spending thousands of dollars so I could not talk in the chat!Poshmark allows them to steal and to lie about condition of bags!!
this whole website is a farce the way they treat people is a farce! The people that they let get away with murder is a farce buyer beware seller beware do not go to this website or to a store called brand authentic./el husaba! They do bingo games and get you addicted and give you Garbage Bags and laugh how they keep the good stuff in their store and that the people Online get all the garbage when it was the people Online that helped KUBRA afford a bigger store or a store in the first place shame on her and shame on Poshmark for allowing this you should know how to profile better somebody who spends over $1 million doesnt care about four dollars in a lipstick or a $200 wallet or a $200 or50 $ bag use your brain learn how to profile properly give people a chance to correct a mistake that you view is a major mistake especially an older person who doesnt understand when she was just following with the seller told her to return and has all the conversations and mailed them to you and you ignored them Ive had my name in my face copied five different times on five different accounts and I kept telling them it wasnt me saying horrible things other people shows I kept telling Poshmark hey this isnt me they kept shutting my account down claiming it was me this is the kind of nonsense I had to put up with do you really want to put up with this??
and then when you sell youre put through *** and they make thousands of you they steal 20% and they do nothing but harass you! Steal your money try to be in control of everything and then accuse you of being a *** after theyve taken millions of dollars for you and create an addiction this is no different than gambling people stay away from this app stay away from brand authentic stay away from Vicki shes a dishonest Host and her owner allows her to get away with a working visa advantage of American!!!
Preferred solution: I want them to give me all my money and to give me a chance to prove that I did not do the things that they accuse me of. It was a big misunderstanding based on what other sellers were telling me to return and apologize to me
User's recommendation: Stay away from the website Poshmark stay away from Santa Monica and shopping in the store that they call luxury bags. It’s luxury junk.el husaba
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased product is not meet the requirement. Requesting free return and money back on my credit card.
Requesting complaint with escalation to the management of Posh Mark. Order ID 6761e2c39c6d553d2382c336.
My name is IOn 10/17/2024, I purchased a Ralph Lauren Polo Bear Fleece Full-Zip Hoodie. As described by the seller: New men's jacket, size medium, dark blue collar with the polar bear emblem, with the original tag attached. I messaged the seller before purchasing the product and asked, 'IS THE JACKET NEW AND WITH TAGS?', The seller replied, 'YES'. After I received the product within the first 72 hours, I sent a similar message to Posh Mark and didn't receive any feedback to my email address, which I provided.
Im expressing my dissatisfaction with the product: The product's tag is not professionally attached, the tag is hanging on a string, there is a noticeable odor under the armpit areas of the product. There are a few defects on the jacket, which is on the back of the hood, where a yellow string is sticking out and white strings are sticking out on the side of the jacket.
The jacket is too short for a men's medium size as it is advertised, it's more like a junior medium size or perhaps was washed and shrunk. I am requesting a free return and a refund to my credit card, because I am not satisfied with the product which was untruthfully promised and advertised by the seller.
- Impossible to reach customer service
- False advertisement
Preferred solution: Full refund
User's recommendation: Make better customer service, so customer can get in touch with customer service. There is a no phone number. There is no contacts you’re basically talking to yourself.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: I was scammed
I posted a wedding dress got an immediate response. Please send more pictures to this phone number then it was saying that it was declined.
I got a text message from supposedly POSHMARK SUPPORT. They said that all customers are required to make a deposit of 250 into their account to avoid being scammed so I deposited 250 to a phone number that they sent me.
They said it would be refunded to my account within 10 minutes. It has not been refunded and now the buyer paid 270 and then I get another email saying that I need to deposit 2000 in order for them to release my shipping tag.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |There are two pending amounts for my verification and they want me to verify more
I'm pissed because you have my money in your verification process with customer service. They said when they would have it for 5 seconds or less, but now you have not returned my money, please look at the customer service chat for verification process. Please see my couple of pictures below and please return my money so that we can do this properly and get me verified.
Auctions and Marketplaces Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item sent
The picture I ordered was a Breri watch band in black with gold metal ends. What I got was a brown band with pinkish metal ends.
When I tried calling you and never heard back, I disputed the charge with my credit card company. You responded with a picture of an upside-down Breri picture of a watch band.
Who would ever order from a picture of the back of an upside-down picture not showing what it looks like? Can you help me get this straightened out?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Goodengoddess_x
So they emailed me back, saying that they took off my listings because I hada H necklace and I need to have proof of authenticity I didn’t know that you’re not allowed to have initial necklaces. None of my necklaces have a logo on them or claiming to be of any brand.
They replied saying the the black H necklace is counterfeit and that I need to provide authenticity there is no logo or brand on the necklace I didn’t know that you can’t have initial necklaces
Can you guys reinstate my account and I would like to file an appeal because what you guys are saying is not correct none of my jewelry is claiming to be any brand or any logo of any brand.
Can you guys keep saying that you guys have proof? I want to see the proof because I have proof of the jewelry where I buy it from does not have any local or brand on it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake item
the picture the seller showing looks authentic the item i received is definitely fake and i work for a high end store and i own this shoes as well and i just checked the sellers profile
pic its a picture of leonardo carpio and mark walberg when they were younger UNBELIEVABLE
i even compared to my shoes not even close the inner sole, the leather and the outer sole OMG can't believe it and believing poshmark wont allow selling any fake items
- If you protect your customers from fraud sellers
- Return fake item sellers cost
Preferred solution: Full refund
About
Poshmark is an online clothing retailer that focuses on selling clothing and apparel for women. The company mainly operates across the US and Canada. Nowadays, it has a large number of regular clients. Poshmark distributes various products like tops, denim, bags, clutches and tops. In addition the store sells many different accessories. The company sells products of such brands as Gucci, Louis Vuitton, Tory Burch, Brandy Melville and Alexander Wang. Poshmark was mentioned in magazines like Good Morning America, Bloomberg, Fast Company, The Wall Street Journal and many more.

Poshmark is ranked 183 out of 972 in Auctions and Marketplaces category
USA, Worldwide, Canada
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