7.4K Poshmark Reviews | poshmark.com @ PissedConsumer

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Iwona S Vnu

Iwona S Vnu |

Very dissatisfied with Poshmark return policy m

Mar 29, 2023

1.0

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Very dissatisfied with Poshmark return policy m

I have received the bag that I ordered while I was on vacation. When I came back from vacation, I opened the bag and the bag was not as pictured. The bag was not Crossbody as pictured on the website. I contacted Poshmark immediately and asked if they could contact the seller. The seller contacted me and apologized that they made a mistake and they are willing to take the bag back so I decided to either return the bag or buy it for a lesser price of $850. The Poshmark representative keeps writing me emails that I had to react within three days but I did react within three days when I opened the bag and I did say immediately that there was a problem. So I dont understand why Poshmark released my money to a seller and completed the transaction when I specifically said that there was a problem in addition to seller is willing to take the bag back. It is all in the notes between me, seller and Poshmark that I had a problem after opening the bag within three days of me receiving the back so I I dont understand why Poshmark is continuing to say that I didnt react within three days. Please try to resolve this problem, or I will have to involve my attorney, and then Poshmark will have to pay my attorney fees.

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Loss:

$1378

Pros:

Variety of products

Cons:

Very bad customer service

Preferred solution: Full refund

User's recommendation: Be very careful with Poshmark

2 comments

Guest-2405702

Oct 09, 2023

hi there , i recently just opened an INAD case for the total of $1,455.20 (10/06/23) . it was opened within 30 minutes of the items delivery.

poshmark auto closed my return request .

have you had any luck yet ? all i keep getting are generic automated responses .

Helpful

View more comments (1)

Melissa K Vja

Melissa K Vja |

Dayton, Ohio

Urgent matter

Dec 04, 2023

1.0

Didnt get my item. And no refund of $301.00. Ripped me off real good at Christmas time!!! Are you wanting me to just continue to go one with 100 symbols and tell you guys how awful the service was that I got and how I havent got my item and refund and she made her site where I cannot report it?? Real nice job guys at Christmas. Im disabled. And ur site steals my money!!

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User's recommendation: Don’t use site! I have bank papers to prove purchase. I’m going to call policev if I don’t get product and refund!

May T Trr |

Consignment = 3rd-Party Sellers | Buyer Beware

Aug 14, 2023

2.9

Poshmark - Consignment = 3rd-Party Sellers | Buyer Beware

Original review Aug 14, 2023

I'm not thrilled to shop on any e-commerce website that does not provide phone support (or at least real-time online chat). Poshmark has a "contact us" via email and the user can expect to wait approximately 2 days for a response. Poshmark is an online consignment shop, consisting of 3rd-party sellers, exclusively. There are a few PM sellers claiming that replica Hermes, Louis Vuitton, Chanel, and Dior bags are authentic but are NOT. I purchased a LV bag that was noted as being "authentic", and in great condition. The images used in the Poshmark listing made the bag appear to be in amazing condition. Turns out, the images were swiped from the luxury bag reseller, Fashionphile, and the bag in their images was in excellent condition...the bag from Poshmark was in poor to average condition (well worn, scratched, w deep red staining all over the interior), and I seriously question the authenticity of the bag itself. Time was spent taking pics of the bag, uploading, being asked by PM to take MORE pics of the bag, uploading, waiting for a response... and finally getting the OK to return the bag to the seller. Buyers are forced to PROVE why a bag is in bad condition or inauthentic and who has time for all that?! Not sure when the refund will be processed. Poshmark's sellers shouldn't be allowed to misrepresent luxury bags and they definitely shouldn't be allowed to use other websites' images of authentic, excellent-condition bags (and pass off their own sketchy bag as the excellent-condition bag). But this type of thing can't (probably won't ever be) monitored as it should be when customer support at Poshmark is not as hands-on as users would like. It appears that Poshmark takes the word of the seller that a bag is in good condition or "authentic" and that translates into buyers getting duped (and having to jump through hoops to get the authorization to return the bag). I've purchased a few newborn baby clothes on Poshmark and overall had good experiences but buying luxury handbags is a whole different story! The entire Poshmark website is not a scam, but buyer beware when it comes to 3rd-party sellers.

View full review

Loss:

$530

Pros:

Make an offer available for all purchases
Vast selection
Previously-owned designer clothing

Cons:

Customer support has no phone support or real time online chat
Some 3rd-part sellers misrepresent the items they are selling
Fake louis vuitton

Preferred solution: The return that I requested was authorized and I believe that a full refund will be processed, however, Poshmark should not allow their 3rd-party consignment sellers to misrepresent luxury handbags.

User's recommendation: Ask Questions pre-purchase re the item you're interested in | Always pay w PayPal

Resolved

Cynthia B Vbr

Resolved: Order # 64e6c26ed6ab5dfbfbf6d783

Sep 03, 2023

2.2

Poshmark - Order # 64e6c26ed6ab5dfbfbf6d783

Updated by user Sep 03, 2023

Nothing.

Updated by user Sep 03, 2023

The buyer contacted Poshmark and said that she put the claim in by mistake that we resolved it to give the seller the money

Updated by user Sep 03, 2023

The buyer ended up contacting Poshmark telling them to give me my money and that she's resolved it with me and that she may open the case as a mistake just like I told him in the beginning but I was made felt like a liar

Original review Sep 03, 2023

When I realized that I mailed the wrong charger which was about an hour after I mailed the package I tried contacting Poshmark and also the buyer the buyer several times Poshmark twice nobody got back to me for a day almost 2 days cuz if they had I would have been able to mail the right charger and she will receive everything just fine then when they got involved I told them that we resolved the issue me in the buyer I was going to mail it to her Express now she gave me her address but they continued to do their investigation they ended up ruling in her favor didn't even give me an opportunity to make it up I tried rectifying the situation in the very beginning and nobody was there to be supportive about it well I get a pretty *** email from support team saying telling me that the buyer did the right thing by reporting this that I need to do better next time basically making me feel like I'm some of degenerate or something shame on them but the buyer ended up admitting she was wrong she placed it by mistake and told them to give me the money like I told them she would because we already resolved it and they didn't want to listen and now there's a whole other issue I have a really good sale on a very expensive item and their shipping labels are messed up cuz when I went to the post office to mail it before the holiday the shipping label did not work so now I couldn't get it out till yesterday late and she probably won't receive it until after Wednesday cuz there's no mail in the holiday week and she'll probably end up canceling it then what are they going to reimburse me for the money I missed out on I would not recommend this app for anybody Poshmark always rules with the buyer I think I'm going to be leaving this app soon

View full review

Pros:

Sales were good

Cons:

Always sides with the buyer

Preferred solution: Apology

User's recommendation: I would not recommend

Joy C Gzu |

Purchase

Aug 26, 2023

1.0

In confidence I purchased a Hermès clic clac bracelet. Once received I looked at the bracelet. However I did not wear the bracelet until several days later. When I wore the bracelet for the first time, I realized the clasp on the bracelet would not stay closed and it was broken. I did not know about the 72hr policy & was already pass that time. I contacted the seller, because I believe she intentionally sold a broken bracelet. Poshmark nor the seller have been helpful in resolving this issue because it was after 72hrs. I now have a broken bracelet that was not possible for me to break in such a short time such a short period and Im now out of my money! This is fraudulent activity and I have lost trust in shopping from Poshmark. I believe the seller @lauren24577 is scamming clients on Poshmark, because I definitely was scammed out of my money and thats sad.

View full review

Loss:

$490

Pros:

Variety

Cons:

Unethical business practice

Preferred solution: Full refund

User's recommendation: Do not trust Poshmark

Stephanie O Jkx |

My account cant log in and I had made an order

Sep 11, 2023

Updated by user Sep 11, 2023

I have even tried to make an offer, and I get an error message saying I can’t make an offer to buy from the seller. @Krobe91187 has clearly blocked me or sth of that sort

Original review Sep 11, 2023

I had made a purchase on Poshmark on Aug 26th ; created an account at checkout then paid for the item, the tax and the delivery. Since then when I try log back in I get an error message. I only got one email response from Poshmark and since then Its just been in that email thread following up but with no avail. Yesterday I logged in with a different account just to find the seller REPOSTED the item 3 days ago??? Selling it when I had already paid for it and I have the receipts to show? Sure I cant log in with the actual account so if she tried communicating I was unaware and unavailable. However, in the email received from Poshmark saying that the order is complete, my address is right there, shipping fee has already been paid for, whats stopping the seller from sending it. And whats stopping Poshmark from following up cause the one time they responded to my email I gave them the Order ID. I already stated I dont want a refund I want the jacket and now the seller is reselling it after having received my payment? Im confused and pissed that no one is doing anything about it. Poshmarks voicemail is full, I cant leave a message or talk to anyone to fast track this. I made a comment yesterday on the sellers post and now its deleted and I can no longer make a comment on their posts . The seller is @Krobe91187 I seem to have been blocked by the seller, every time I try to follow them it refuses

View full review

Loss:

$48

Cons:

Poor customer service a number to call would be better than
No phone costumer service
1st time shopping with not a good experience

Preferred solution: Deliver product or service ordered

Alisha S Vqk

I had to pay an additional $31.89 for postage due, Poshmark QUIT RESPONDING!

Oct 06, 2023

1.0

I had to pay an additional $31.89 for postage due, Poshmark QUIT RESPONDING!

I made a purchase. I had to pay an additional $31.89 for postage due. They replied at first asking for a receipt or stamp on the box, seeing as to how I paid at the door, and did not pick this package up (was delivered on a Saturday, my post office is closed at 12 on Saturday and this package was delivered afterwards) I only had the stamp from the official USPS Postal Service indicating price and actual weight. After I responded back with a photo, they didnt respond. After 5 days, I submitted another request. STILL NO RESPONSE. I was then told only a receipt is considered proof, considering how their is no possible way I faked a postage due stamp only Postal Services have, and was told a stamp or sticker would work, I find this to be absolutely BS! I have been a Poshmark buyer, and seller for 4 years. The FIRST time I needed assistance, they werent here for me, and for that, I no longer deem this company safe, trustworthy, or reliable considering I was 100% lied to. I will NEVER buy a thing on here again.

View full review

Loss:

$32

Cons:

Shipping costs

Preferred solution: Full refund

User's recommendation: If you owe postage due, REFUSE! They will NOT credit you back like they lie and state they will.

Cynthia B Fha

I want my item that you guarantee is covered that was lost or stolen or I want to be reimbursed the value of it

Sep 24, 2023

1.0

Poshmark - I want my item that you guarantee is covered that was lost or stolen or I want to be reimbursed the value of it

POSHMARK you really dropped the ball on my antique gold watch chain I was very descriptive of my uncertainty of the chain except I know it was gold the buyers the belief was that all 9 10 12 and 14 karat were solid and pure ( wich she stated it messages ) she obviously wasn't educated in antique Jewelry & only wanted the for the gold not the antiqueness (stated that she couldn't sell it now but she told me right after she purchased it that she was looking for an item like this for so long ) she also stated in the message that it could be filled but if she got it appraised the person who appraised it would have told her that) And it is very common for watch chains not to be solid gold instead being gold filled as they needed to be crafted from a more stronger metals to work in function day to day without breaking had she been educated on antique jewelry before she purchased it she would have known that not to mention the reputable jewelry that she cleans appraised it was nothing but a tube it hock shop that has a long history and hundreds of reviews of scamming people and under bidding on items I investigated it myself and I gave you is proof this was a clear case of buyer's reading more she wanted this for the gold knot the antiqueness she lied and she played use bottom line it is a buyer's responsibility to educate themselves before making a large purchase like that I was very descriptive The watch chain was real whether it was filled or solid I never asked it was 3 years ago I had that appraised but you were wrong for approving the return and according to posh protect every item that gets returned to the seller is covered 100% guaranteed and that's what you advertise so I will continue to tell my story all over social media and I will post it every hour if I have to all over Twitter Facebook Instagram everywhere and I will continue to make problems until you give me my watch chain or reimburse me for the value of it

View full review

Loss:

$450

Cons:

Always side with buyers

Preferred solution: Full refund

User's recommendation: BEWARE!!!!!

Beth P Hiz

Beth P Hiz |

Received product that I didn’t order

Sep 28, 2023

1.0

Poshmark - Received product that I didn’t order

I received a product that I didnt order and I cant seem to get a response from Poshmark. There is no customer support phone number on Poshmarks website. This is not the first time Ive had issues with them. Ive also received damaged products from them and they make it difficult to return products. Ive never had items that were shipped to me that I didnt order before.

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Loss:

$100

Cons:

No customer support number to call

Preferred solution: Apology

User's recommendation: Don’t use them

Vicki P Zio

Vicki P Zio |

Ordered a NWT outfit n it’s not new with damage

Aug 18, 2023

1.8

Poshmark - Ordered a NWT outfit n it’s not new with damage

Updated by user Aug 22, 2023

Sent 12 pics. Posh no reply.

Seller continues to be harassing. Beware if seller @namas_clothesI need a mother-of-bride dress by September. Trying threads up. Really sad.

I had no idea Posh rating got this bad.

Just WOW!! Telling all my friends, family, FB & twitter...

Original review Aug 18, 2023

Buy at least 50 to 100x yearly. Recent purchase was advertised NWT. Received with no tag n damage. Submitted dispute b4 leaving for a 4 day trip. Seller calling me a liar, not the same dress n since I cant send more pics until Tuesday wants her money. I had a family member go to my house @ night to take pic. Seller saying shes an ambassador n its not the same dress. Poshmark asking for more pics. I want to handle n will do but need until Tuesday. Tried customer service whom sent me to a company claims $1 to help but charging $42 refundable which is crazy. Customer service tel# is VM. The dress cost $50 +tax n shipping. Why would I pay to discuss dispute. Holding off on 20 other likes n purchases as this is not good!!

View full review

Loss:

$61

Pros:

Selection of used clothing

Cons:

Seller protected vs buyer

Preferred solution: Full refund

User's recommendation: Buyer not protected as much as seller n seller can be harassing

1 comment

Vicki P Zio

Aug 22, 2023

Beware of seller @namas_clothes Accusing me wrong nwt dress. I sent Posh 12 photos.

Not NWT, threads, broken zipper, no tag, dirt It’s a blue dress I so wanted for a September wedding of my daughter. Now I’m rushing to shop elsewhere.

Sellers tag pic of my Maude of dress n site is grayish color background which makes no sense for a blue navy dress. Of course Posh still not replying n seller allowed to be very harassing.

Helpful

Melissa S Gzk

Melissa S Gzk |

Verification not going through

Sep 26, 2023

1.9

Poshmark - Verification not going through

I made a sale, but I can't get the verification code to go through. Poshmark keeps on trying to email the verification code to an email I don't know and is not mine. I can't ship the item if I can't get my verification code to go through, so I can get the shipping barcode. Please email me back at missysykes@***.com or text 978-413-****.

View full review

Cons:

There is no telephone customer service

Preferred solution: I need my verification for my sale to go through.

Alexus B Uvx

Alexus B Uvx |

Scammed

Sep 19, 2023

1.0

I got scammed by one of your employees and now I cant get a refund of my 2,600 USD then every employee I talk to are telling me I have to pay them $500 in order to get my refund??? Does that make sense not to me

View full review

Loss:

Preferred solution: Full refund

Julie T Isj

Julie T Isj |

I wanted to have them help me send a video of opening the return package and the item was in perfect and new condition

Sep 20, 2023

1.0

Poshmark - I wanted to have them help me send a video of opening the return package and the item was in perfect and new condition

Horrible. Scripted answeres. Very limited communication and they dont even read what you are asking help for, they just arbitrarily give you some unhelpful mambo jumbo. They are really there to serve the customer, just their own selfish interests. I am going to post as many negative things as I can and warn people about their arbitrary policies and decisions with products that are not even theirs. Its a scam

View full review

Loss:

$67

Pros:

No pros only cons

Cons:

You are at their mercy with your merchandise

Preferred solution: Full refund

Gulistan C

Gulistan C |

Return label

Sep 26, 2023

1.0

Updated by user Oct 11, 2023

i explained material was suede leather and seller new i do not want if its suede ,she fulled me with the tag it says genuine leather yet is wrong it us absolutly suede it is not regular leather,i like to get a return mail label and return t,and get a refund,your costumer service is horrible they can not understand what they read ,i explaib it 100 times yet they did not solve my problem,i ended up with old ,faded suede material horrible jacket i will newer wear,

Original review Sep 26, 2023

i did not receive the return mailing label yet,i like to return the item and refund mu money back,immediatly ,please

View full review

Preferred solution: Full refund

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

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Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Sherry R Mwt

Sherry R Mwt | |

Haverhill, Massachusetts

Never returned my money they rip me off.

Sep 18, 2023

1.0

Poshmark - Never returned my money they rip me off.

I sent the package pack to the seller because it had a terrible odor not the package the handbag I bought they approved my case and they never returned my money and they have the handbag also Poshmark allowed this person to rip me off.

View full review

Sherry R Mwt

Sherry R Mwt |

I returned it got a tracking number my case was approved but I did not receive my money back I need my return the seller has blocked me.sherry

Sep 20, 2023

1.0

Poshmark - I returned it got a tracking number my case was approved but I did not receive my money back I need my return the seller has blocked me.sherry

Number one they pick up and a recording came on saying we have to do it online. Whichs I have done several times.scam! Sherry

View full review

Loss:

$70

Preferred solution: Full refund

User's recommendation: Don’t buy

Julie T Isj

Julie T Isj |

They arbitrarily make decisions on merchandise they don’t own

Sep 23, 2023

1.0

Poshmark - They arbitrarily make decisions on merchandise they don’t own

I wanted to have them help me send a video of opening the return package and the item was in perfect and new condition

View full review

Pros:

Hard to find items

Cons:

Hard to communicate with

Preferred solution: Full refund

User's recommendation: Buyer beware

Contact Information

Website:

poshmark.com

Mailing Address:

203 Redwood Shores Pkwy, 8th Floor

Redwood City, California 94065

United States

Phone:

(650) 262-4771

Contact Poshmark Customer Service

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Top Poshmark Reviews

"Complain"

"Urgent matter"

Very dissatisfied with Poshmark return policy m

Urgent matter

Consignment = 3rd-Party Sellers | Buyer Beware

Resolved: Order # 64e6c26ed6ab5dfbfbf6d783

Purchase

My account cant log in and I had made an order

I had to pay an additional $31.89 for postage due, Poshmark QUIT RESPONDING!

I want my item that you guarantee is covered that was lost or stolen or I want to be reimbursed the value of it

Received product that I didn’t order

Ordered a NWT outfit n it’s not new with damage

Verification not going through

Scammed

I wanted to have them help me send a video of opening the return package and the item was in perfect and new condition

Return label

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

Never returned my money they rip me off.

I returned it got a tracking number my case was approved but I did not receive my money back I need my return the seller has blocked me.sherry

They arbitrarily make decisions on merchandise they don’t own

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