Unclaimed
Poshmark
4M
CLAIMED LOSSES
6.2K
TOTAL REVIEWS
450K
PAGE VIEWS
57
ISSUES RESOLVED
Poshmark Net Promoter Score (NPS)
-77
low
NPS
-100
100
- 8% Promoters
- 7% Passives
- 85% Detractors
Poshmark's estimated NPS of -77 considered to be low. 8% of users would likely recommend Poshmark to a friend or colleague.
Customer Satisfaction
Poshmark Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerVery dissatisfied with Poshmark return policy m
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I have received the bag that I ordered while I was on vacation. When I came back from vacation, I opened the bag and the bag was not as pictured. The bag was not Crossbody as pictured on the website. I contacted Poshmark immediately and asked if they could contact the seller. The seller contacted me and apologized that they made a mistake and they are willing to take the bag back so I decided to either return the bag or buy it for a lesser price of $850. The Poshmark representative keeps writing me emails that I had to react within three days but I did react within three days when I opened the bag and I did say immediately that there was a problem. So I dont understand why Poshmark released my money to a seller and completed the transaction when I specifically said that there was a problem in addition to seller is willing to take the bag back. It is all in the notes between me, seller and Poshmark that I had a problem after opening the bag within three days of me receiving the back so I I dont understand why Poshmark is continuing to say that I didnt react within three days. Please try to resolve this problem, or I will have to involve my attorney, and then Poshmark will have to pay my attorney fees. User's recommendation: Be very careful with Poshmark
Featured
ID
Pros
- Variety of products
Cons
- Very bad customer service
Loss
$1378
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerClaimed a fake bikini was authentic and took my money.
Original review updated by user May 17, 2023
I purchased a bikini from Poshmark that was clearly a replica and was not authentic. I reached out to Poshmark and shared with them pics of the authentic bikini. I had a friend who had that exact bikini bought from the website, Frankies bikinis, and I sent them pictures of what the authentic bikini looks like. and I actually had already bought the exact same replica that Poshmark sent me from Shein and explained that it was fake. Poshmark still did not listen even though the fake bikini has a tag that says made in China and just took all of my money. Im beyond disappointed in the service and would recommend using a different site if you want some thing that is truly authentic. The bikini with the white inside is the fake that I was sent and the bikini with the pink inside and Frankies on the tag is the authentic bikini. Poshmark was not competent enough to see the difference. The bikini that is fake. Literally has a tag that says made in China in Poshmark still couldnt figure out that its not real. ridiculous. User's recommendation: Shop elsewhere
ID
Pros
- Cheap prices
Cons
- Unauthentic items
Loss
$45
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAllowing fraudulent sales with no direct correspondence with Poshmark
I bought a pair of Lululemon leggings that said, NWT. There was no tag attached and the Lululemon logo is on the bottom right leg not the left as it ishould be. You allowed the merchant to be paid even though I sent in an objection within a day or two of receiving the product.
ID
Cons
- No direct communication
Loss
$67
Preferred solution
Full refund
New Reviewer
I returned a purse, trying to see if you received it yet
Let me know have you received it yet before I order anything else were not order anything else until you receive it
ID
Preferred solution
Full refund
New Reviewer
Order complaint
I am a seller my username is MistySpring2018. I cannot change my phone number so I can get paid. U say to do it the Passmore will go to my email in directions, but when I go to actually try and change my number it sends th pass code to my old phone number not my email.
ID
Location
Oxford, North Carolina
Not what i ordered
Order number,64616e175********c46cde8. I or dered friends earings. The photo showed 2 "friends"earings. I recieved one that says friends and one says forever. I would like to return mine and exchange for 2 friends earings. Thank you, Ellen Rohne
ID
Location
Saint Charles, Missouri
New Reviewer
I believe im being scammed
Nobody answered the phone and then it said this mailbox is full and I believe I'm being scammed and I'm a young girl living by herself alone with nobody to talk to and this is how I'm treated