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Iwona S Vnu

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Very dissatisfied with Poshmark return policy m

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Very dissatisfied with Poshmark return policy m
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Very dissatisfied with Poshmark return policy m - Image 2
Very dissatisfied with Poshmark return policy m - Image 3

I have received the bag that I ordered while I was on vacation. When I came back from vacation, I opened the bag and the bag was not as pictured.

The bag was not Crossbody as pictured on the website. I contacted Poshmark immediately and asked if they could contact the seller. The seller contacted me and apologized that they made a mistake and they are willing to take the bag back so I decided to either return the bag or buy it for a lesser price of $850. The Poshmark representative keeps writing me emails that I had to react within three days but I did react within three days when I opened the bag and I did say immediately

that there was a problem.

So I dont understand why Poshmark released my money to a seller and completed the transaction when I specifically said that there was a problem in addition to seller is willing to take the bag back.

It is all in the notes between me, seller and Poshmark that I had a problem after opening the bag within three days of me receiving the back so I I dont understand why Poshmark is continuing to say that I didnt react within three days. Please try to resolve this problem, or I will have to involve my attorney, and then Poshmark will have to pay my attorney fees.

View full review
Loss:
$1378
Pros:
  • Variety of products
Cons:
  • Very bad customer service

Preferred solution: Full refund

User's recommendation: Be very careful with Poshmark

2 comments
Guest

hi there , i recently just opened an INAD case for the total of $1,455.20 (10/06/23) . it was opened within 30 minutes of the items delivery.

poshmark auto closed my return request .

have you had any luck yet ? all i keep getting are generic automated responses .

Guest

I too have had problems with Poshmark. Recently made a small purchase. The seller sent my paid package to some else with no resolution by seller and Poshmark l

View more comments (1)
Theresa w Fld

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Verified Reviewer

How to return an item ?I am trying to return an item and can't get into my account to return item

trying to return an item picture does not look the same can't get into my account to be able to return have order number
View full review
Loss:
$67

Preferred solution: Full refund

User's recommendation: not to order returning is hard

Damion A Yxv

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Verified Reviewer

Unwanted charges

I have multiple charges pending and and I've been trying to get them taken off me and my wife were on the site looking at stuff and she thought that she could hold them instead they charged me for them
View full review
Loss:
$363
Pros:
  • Great site

Preferred solution: Full refund

User's recommendation: Be careful what you purchase

1 comment
Guest

Same story … dispute with your credit card I’m immediately

Lori B Afw

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940551****483091****51

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Poshmark - 940551****483091****51
Poshmark - 940551****483091****51 - Image 2
Where is my dress. I ordered it beginning of March. They cancelled order then I ordered again and they took My money and they never shipped to me. My sons wedding is in a few days and I have no more money. Nobody has the decency to get in touch with me. My money was taken How can someone help me.
View full review

Preferred solution: Deliver product or service ordered

Jessica H Crg

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Buyer returned an item she damaged SEVERELY ruined

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Poshmark - Buyer returned an item she damaged SEVERELY ruined
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Poshmark - Buyer returned an item she damaged SEVERELY ruined - Image 6

Hi,

I keep trying to reach out to you guys, Ive sent 3 contact messages, one last week WITH PICTURES, plus two today plus an email. My buyer RUINED a BRAND NEW, without tags pair of 00 Aeropostale jeans.

She first tried to say they werent denim, however, there were ORIGINALLY 2 tags in it, one that said the brand (on the back) and size (just below that though kind of separate tag) and one that said materials and cleaning instructions like most all jeans have, however, in her pics it was CLEARLY CUT OUT, you can see in my pics IT WAS THERE and my description VERY CLEARLY stated they were a stretchy, very soft denim, similar to jeggings but NOT clothe like jeggings. Then you can ALSO see in the buyer pics the jeans are SO STRETCHED to the point the POCKETS ARE ALMOST WRIPPED OUT. I would NEVER sell an item like that! So now Im OUT the $10 plus I would have MADE on those jeans.

NOT TO MENTION, this buyer was SO DISRESPECTFUL she THREW THEM ON THE dirty CEMENT OUTSIDE to take pictures. Though these didnt have the price tags they DID have all other tags when sold and they had NO WEAR as were NEW WITHOUT TAGS. You can tell from my pic on the listing that the pockets ARENT almost ripped out but in her pics they ARE! These jeans HAVENT shown up even though it says delivered but what good does it do me if I get them?

You ALLOWED that HORRIBLE LIAR to RUIN my items and STILL get her money back. Now Im OUT the $10 I dropped the jeans to to give her a deal and this has caused me A TON of emotional upset and stress because I feel betrayed that you could clearly see the damage that WASNT in my pics that SHE did to them and see she even cut tags and threw them on the ground and you DIDNT have my back! Im almost a Posh ambassador and I was so excited but now Im not even sure I want to keep my Poshmark account.

I am hoping you will pay me for the jeans and block this unethical woman from any future sales. I wont sell to her again and I REALLY dont want any of my fellow Poshers to be harmed by this persons lies.

View full review
Loss:
$65
Pros:
  • You can sell used and new things easily
Cons:
  • Lots of fees
  • Screw sellers always believe buyers
  • Buyers allowed to trash items seller forces to take back

Preferred solution: I want the FULL amount I would have made from the sale at FULL PRICE, since I suffered great stress and upset. She lied & ruined jeans, yet they backed her! I also want an apology

User's recommendation: Sell stuff on Poshmark at your own risk, they DONT protect sellers from buyers who RUIN their items and then return them to get a full refund while you get SCREWED OVER

Cristina F Nbm

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Ripped off. Sold defective and unusable merchandise

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Poshmark - Ripped off. Sold defective and unusable merchandise
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Updated by user Mar 10, 2024

Tried to call since messaging did not elicit an actual response just some computer generated mumbo jumbo, phone call also doesn't work since it's a recording asking to leave a message but after multiple tries all I got was sorry mailbox is full

Original review Mar 09, 2024
Complained integral part of equipment was missing. Had to buy the part. Once I received the part tried to activate the Arlo Go camera through Verizon corporate store and camera is refurbished and doesn't work. Seller lied and said it was "new never been used before. She has another one listed on Poshmark right now
View full review
Loss:
$150
Pros:
  • No pros only cons
Cons:
  • Company does not support purchasers

Preferred solution: Full refund

User's recommendation: Do not trust Poshmark to operate in good faith.

Arealious D

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| map-marker Byron, Georgia

Seller sent me 2right boots

Poshmark - Seller sent me 2right boots
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Seller sent me 2 right boots so what am I to do with them so I want to return them and get my money back. This is terrible to do a customer like this. What else is there to say but I want my money back and the seller knew what she was doing. She was trying to put a fast one on me and she did. She just couldnt get away with it.
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User's recommendation: Not to purchase from this seller

Resolved
Lori B Afw

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Resolved: Pissed missing wedding dress for soms wedding

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Poshmark - Pissed missing wedding dress for soms wedding
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Updated by user Mar 20, 2024

lets wait and see if I get dress today

Original review Mar 16, 2024
I paid 1000$ for a dress that never came. Nobody answers emails or calls. Sons wedding in 4 days. The seller is even trying to help. They took my money. I had email issues. I got scammed. I emailed company 50 times. No help. My husband committed suicide and Im running this wedding with no dress Nobody will help me. Im law enforcement myself and this is horrible. Im having an anxiety attack. Its been days
View full review
Loss:
$1075
Pros:
  • Help please
Cons:
  • Please help

Preferred solution: Deliver product or service ordered

Kaislee Aja

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| map-marker Unadilla, New York

My purchase was sent the wrong address

Poshmark - My purchase was sent the wrong address
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They have sent the last 3 packages to the wrong address. They keep your money. I can't message him because he doesn't take messages.SCAM!!!
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User's recommendation: Don't use these apps

1 comment
Kaislee Aja

I'd like my money back. Thy snt package to wrong address

Yamel M Evt

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Order 65f76f178bb677bba1de9b6c

Poshmark - Order 65f76f178bb677bba1de9b6c
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Poshmark - Order 65f76f178bb677bba1de9b6c - Image 5

I purchased a purse in a Poshmark auction, on march 17, before the bids started I asked if the Gucci purse had any call outs which means any damages, the lady said NO. Okay bids started and I won the auction for $351 plus shipping and tax =$382.72.

They send me the message that I won the purse with a pic of item that I can see in their closet. I saw a lot call outs inside and outside. So immediately I messaged them to let them know if they can cálcele because I asked before if any call outs, they only responded excuse me.i been sending messages and no answer back.

Today I see my item is on the way. They also had removed the pics from the closet after my complaint was made.

View full review
Loss:
$38275
Pros:
  • Auctions is a very good opportunity for re-sales
Cons:
  • Sale items as a new when they know is in bad condition

Preferred solution: Full refund

User's recommendation: I’m not the only one who complained about it, I saw few people reported on comments that they sell items and no show call outs. Please is very important for everyone that people dont get scammed by @brandauthentic

David M Aju

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Verified Buyer

Canel

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Poshmark - Canel
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Your impossible to deal with and now wish to cancel my order, I have never received any confirmation and now you expect me to pay when it has never left the customers hands
View full review
Loss:
$143
Pros:
  • Price
Cons:
  • Bad customer service poor resolutions

Preferred solution: I would like someone to contact me today

Nelta Lvj

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| map-marker The Bronx, New York

Wrong item received

Poshmark - Wrong item received
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The eyewear I received is not the ones pictured nor the ones I ordered I am very disappointed with Poshmark and the seller for taking my money and not sending what I ordered
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User's recommendation: Do not shop Poshmark you will be disappointed

Eva A Gwl

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Problem solving with a returning item

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Poshmark - Problem solving with a returning item
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Nobody answered my call, only computer voice available. Not able to use the service MSG box full ! Very disappointing ! I was not able to talk to a customer representative about my issue. Poshmark has a very poor customer service. There is not a human representative to talk to about issues or to solve your problem . Sick and tired to hear only computer voice and not able to solve my issues.
View full review
Loss:
$31

Preferred solution: Full refund

User's recommendation: Don’t use it. There is no one to help you and solve your problem.

Gabriela S Uvq

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No me llego el producto

Poshmark - No me llego el producto
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No me llego el producto, el número de seguimiento se quedó estancado y no me solucionan marca de lujo ni tampoco el vendedor contesta
View full review
Loss:
$117
Pros:
  • Que si es de confianza
Cons:
  • Problemas con entregas
  • Tardan en solucionar
  • Tardan en contestar

Preferred solution: Full refund

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Quaasia M

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I been scammed so one has a fake email

Poshmark - I been scammed so one has a fake email
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Poshmark - I been scammed so one has a fake email - Image 4
posherassistdesk@***.com This email is scamming people for their money They had me send them girft cards acting like they was taking the money and getting the ordered
View full review
Loss:
$500
Cons:
  • Never using it again

Preferred solution: My money back

Resolved
Michael C Mkg

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Verified Reviewer

Resolved: Fraud

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Poshmark - Fraud
Poshmark - Fraud - Image 2
A posher employee asked for an Apple Card and stole my money . Cant get any help or support. Be careful
View full review
Loss:
$150
Pros:
  • Lots of options
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: Poshmark needs a phone number

Kimberly N Kxu

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Verified Reviewer

Can not get fair customer service

Poshmark - Can not get fair customer service

I received an item that I did not order. When I realized the item was coming to me.

I contacted Poshmark and told them when the item was in transit. The seller says I contacted them the day I received the order, which is not true. I contacted them the same day but before the item actually reach me I am unsure how I received this I never ordered it. I never looked at this product until it was received by me.

I never liked it. I never made it a favorite. I am unfamiliar with this brand, and I did not order it, I have not used this product and I do not want it. I certainly would have remembered ordering an item for $438.

If anyone wouldve taken the time and looked at my history on Poshmark, they would see that this is something totally out of the norm for me. I have been a Poshmark customer for many years , and that has not been taken into consideration I have been treated as if I am someone trying to get over on a seller and that is not the case. Poshmark has not assisted me in any way at all. They have been unfair and have not helped me in any way at all.

I do not want this product and I did not order this product. I told Poshmark this before the product even reached me the seller says they messaged me and said it was being shipped and I should have told them then that I did not order it but if I had not ordered it, why would I be looking for a message from anyone about an item being shipped. I am sorely disappointed in Poshmark. I do not understand why Im being treated this way, and why theres no resolution the seller should receive their item back and I should be refunded my money.

I do not understand what is going on. Apparently there is some kind of error somewhere. People are running all kind of scams these days and there are such things as errors. I dont know whats happening, but I need a resolution.

I have reached out several times still to receive no resolution. I have told many friends and family about Poshmark, and how good of a service it is only to find out that they do not believe in good customer, support or fair resolution. No one has even taken into consideration that I may be telling the truth and that there is something that is not right. I do not understand why that has not happened.

Surely if someone looks at the history of my account, they can tell that there is something that does not look right. This seller liked everything on my page and then all of a sudden I buy something from them for $438 does that not sound suspicious?

They everything on my page and then I turn around and buy something from them for $438. That doesnt even make sense or sound right? But no one has taken the time to look into that I do not have that kind of money just to give to someone.

I am a single parent on disability I do not have the means to just give my money away.

Im asking Poshmark to be considerate and fair then take the time to look back into this case I dont understand what the seller would be losing to receive this product back. Mistakes do and will happen and likewise scams do and will happen.

View full review
Loss:
$438
Pros:
  • Good products
Cons:
  • Unfair practices

Preferred solution: Full refund

User's recommendation: Don’t be surprised if you’re not treated fairly

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