Poshmark
Poshmark Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poshmark has 1.8 star rating based on 4298 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Poshmark to a friend or colleague.
- Rating Distribution
Pros: No pros, Good prices, Great deals.
Cons: Customer service, No customer service, Terrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Poshmark has 1.8 star rating based on 4298 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Poshmark to a friend or colleague.
- Rating Distribution
Pros: No pros, Good prices, Great deals.
Cons: Customer service, No customer service, Terrible customer service.46% of users think that Poshmark should improve its Customer Service.
57% of users say that they won't use Poshmark in the future for similar services or products.Recent recommendations regarding this business are as follows: "A better means of communication", "Don’t try to contact u people", "Do not buy unless seller is rated high", "POSHMARK IS NOT ON THESIDE OF THE BUYER.", "Never use Poshmark. They are not a reputable company.".
Most users ask Poshmark for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Is Poshmark Legit? According to customers’ reviews, Poshmark is a trustworthy and reputable online marketplace for buying and selling second-hand items, including clothes, beauty products, and home decor. The platform has grown to have millions of users since its establishment in 2011 due to the quality of its service and support. To make Poshmark safe for customers and mitigate the risks of receiving items that don’t match the description or encountering untrustworthy buyers or sellers, the company has implemented several protective measures such as Posh Protect and Posh Authenticate.
Media from reviews
Top Poshmark Reviews
"Purchased items yet not received"
I purchased set of luggage's I wrote to seller 3 times - no response I then filed complaint 3 times with Posh customer service No direct answers waiting over 3...
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Verified Reviewer
Zero. 6 days of texting you and buyer regarding return and no response still.
Beware! Beware! What could the company do better?
1. Respond to correspondence.
2. Not accept an order for a buyer. I thought that might have been a clue that something was wrong.
3. Do not waste my morning by texting different people over and over again.
4. Then, having to pay $5 to get an answer with a monthly charge of $30 for membership. However, all of this is refundable. I can't imagine dealing with that.
5. Don't spend hours of a customer's time sending them through hoops with no answers.
6. Finally, provide a customer service number. They were unavailable.
- Impossible to correspond with
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poshmark size and customer service # line are a complete and total disaster
I purchased a beautiful dress last night that it was going to be for my birthday thats coming up next Tuesday on the 12th, Was even going to pay extra for shipping just saw it when I arrive right before Tuesday evening so I could wear for my birthday celebration on Tuesday evening I got a confirmation of the purchase last night and within three minutes if I got another email with a cancellation of the purchase of my birthday dress from the website Poshmark! Without any type of explanation and without giving me the chance to purchase the same dress again and/or any other item of clothing or anything at all!!
Didnt let me buy real Blue sapphire diamond earrings with a gorgeous matching necklace & And a real rose gold ruby bracelet to match as well!! I didnt put on my profile all the info from my husbands CCing the billing information the shipping information and I have plenty of money in the bank so I dont understand why this has happened when it was and it still is pretty freaking urgent that Im able to purchase all these items as soon as possible I seem to date tonight even tomorrow morning will be ideal so I can look perfect for my birthday celebration evening! I sent For proof screenshot of my husbands cc card I just dont know what else to do I demand an explanation and I demand a solution immediately thank you phone number if you need to reach me 720-371-**** looking forward to hearing from you right away please dont ruin my birthday or let my birthday be ruined by some website or site technicality or whatever the reason.
Sincerely. Caroline A.
Please dont Hesitate to call me at any hour Since it is of extreme urgency call mom in order to my email that shows on my profile I will provide you withany info even if its Social Security number or birthday or emails or whatever is necessary for proof of identity If that were to be the promso we can solve this problem for once and for all thank you so much and advance
Preferred solution: Deliver product or service ordered
User's recommendation: Hire different people to work for Poshmark customer service because no one has been picking up the phone in over three days it’s ridiculous! It’s unacceptableit’s obscene
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return item
he buyer advertised a sale with a picture of the dress I wanted, but the dress I received was a completely different style. I reached out immediately and responded to everything I heard from Poshmark.
I even called when I thought it odd not to receive a response for a long time.
Now they have had the audacity to say I did not respond in time and have closed the case, leaving me stuck with a dress that is not as represented by the seller. I am absolutely pissed, as I responded immediately each time, even on a long weekend.
- Seemed ikea great price
- Item received not the item advertised byseller
Preferred solution: Full refund
User's recommendation: POSHMARK IS NOT ON THESIDE OF THE BUYER.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Item not delivered
The item was never delivered. You can't get into the building unless security guards buzz you in, and all packages are left at the security guard's desk and placed in the office. Security said they never received the package, and no one in the building has had this problem in the past.
- I love the site and the items offered
- I have never had an issue up until now
Preferred solution: Full refund
User's recommendation: Track your package and report any issue promptly
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Poshmark took my money
Company fixed the issue and I have been provided with apology. Just kept emailing. I didn’t go away.
Now they want me to pay another $500 to correct it, and since I don't have that, they won't do anything more. I'm not getting anywhere with anyone, nor reimbursed. They want $2000 to give me $2600 in return. That's insane.
I've never heard of such a situation. What a terrible company. To require the customer to pay money to fix their mistake? If I could scream the warnings, I would - stay away from these con artists!
Zero stars! Zero!
- No phone number contact available only email
- Make you pay for their mistakes
- Expensive
Preferred solution: The 2100$ they promised AND the 500$ they lost, for a total of 2600$
User's recommendation: Never download this app. Their thieves.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The company will not return my money nor will they get back to me through email or messaging on their own platform
I sold a Mexican folk art painting to a lady for $100 on Poshmark. She received the painting and claimed that it was damaged.
Apparently, there's a scam on Poshmark right now that everyone is participating in. People are claiming their packages are damaged just to get a discount. We settled on a $20 discount because I didn't want to prolong the situation. However, Poshmark took my money and didn't place it in the redeemable slot where I could access it; instead, they put it in the credits which I am forced to use in their store.
I have contacted them over 30 times, either through Poshmark or by email, but received no response. Thus, I am unsure of what to do.
- Terrible customer service
Preferred solution: Full refund
User's recommendation: I would go to a different platform and sell because this is a freaking joke. This is the worst customer support that I've ever had in my life and it ain't like it's $10 it's $80 it doesn't matter if it was a penny it's been over a week and I've had no response
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Being scammed.
A man bought a tree that had already been sold on another platform. I couldn't delete the listing.
The buyer paid for the item (first attachment). There was a message stating that the payment couldn't go through. I received an email stating that I needed to send an Apple card worth $500 for him to be refunded. This is a scam.
I just want to cancel their order and arrange for them to be refunded. Thank you.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bank thinks fraud
Hi,
I am a new seller and can't get my debit card verified because my bank thinks that the verifying transaction is a scam, due to its title not being POSHMARK, but 'hellcase'. I see where they are coming from the second time and I have a screenshot from Technical Support. I would like you to see if you think the same thing. The reason being, I want to sell a used item to a customer and don't want to get scammed again.
Thank you,
Telaya Jackson
- Prices and no customer service
- Great way to make money
- Some great sellers
- No comment
Preferred solution: See if this information says FRAUD.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was sent 2 exact wrong items and need to exchange one for the right one.
I paid for a 'BLACK' sweater but was double-charged and sent two (2) brown sweaters instead. I have contacted the seller several times, and she apologized, suggesting that I reach out to Poshmark to arrange for the return of one sweater in exchange for another. She mentioned that she has already spoken to customer service about my case.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Seller doesn’t want to sell the jacket to me after accepting my offer
I am new to Poshmark. Not even a week has passed since I've been a buyer on this app.
I just made an offer for a Nike jacket from a seller in Texas. I'm in North Carolina, so I tried to keep in contact with the seller to see when she could ship off. Considering that she works, she said I harassed her by communicating multiple times with her. She responds so late.
I was, of course, worried and messaged to make sure things are okay and that she can ship off. Now, she doesn't want to sell me the jacket after accepting my offer and my money. It's pending for her to ship it off to me. She refuses to cancel on her end and I can't cancel now.
So, I'm stuck with no jacket and no money. This is the second time Poshmark has shown they don't care about buyers, only sellers. Support doesn't help anyone but the sellers. There's no one to call.
I'm just out of $60 with nothing to show for it. I hate Poshmark.
Never shop on that app, ever. Just run far away from Poshmark.
- I can go on and on but mainly taking ppl money no refunds
Preferred solution: Full refund
User's recommendation: Shop elsewhere never shop on this app they swear you protected but Poshmark but your absolutely not protected they only protect the sellers the buyers will be *** out of luck trust me they got me twice won’t be a third time
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Verified Buyer |
Saint Paul, Minnesota
Return item re: size
True Religion jacket was advertised as XL adult, this jacket is a boys sized xl. I reported this and sent pictures and recieved no response from Poshmark.
User's recommendation: This is the first time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westerville, Ohio
Setting up my payment
Sold an item for $80, in order to get paid I had to submit a credit card for payment. 3 hours later and 1,950.00 charged to my credit cards the issue was not solved.
1,400 came out of my checking account - 3 transactions, and I am responsible for these funds. Poshmark could NOT reverse any charges, and they kept wanting me to add another credit card for my credits. Seriously how can another credit card refund help me payoff the original charges especially the debit card. The person helping me did not know what they were doing.
A supervisor finally got involved and was of no help.
This is a serious problem. Now I have to dispute all these charges.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Problem with the delivery
I purchased one Dolce&gabbana loafer from posh unfortunately I cant accept it looks old like abandoned item and the suede is not clean as expected, secondly the size is not us 11 is like uk 11 and the seller doesnt differentiate it.
User's recommendation: Excellent and reliable
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bags do not show in damaged condition in shows however arrive damaged
This company doesn't protect the buyer at all. They let sellers do what they want and ultimately rip off buyers.
They are no better than those scamming people out of money. The sellers ignore messages sent in regards to damaged items. They use quick fixes that may not appear in the shows on merchandise.
The bags may fall apart the same day or days after delivery. Disgusting.
- Lives sales
- Items rushed
- Many imperfections not shown
- Bad lighting
Preferred solution: A price reduction and an apology coming from the actual seller @brandauthentic
User's recommendation: Take many pictures while the show is on screenshots ask the seller to show items in great detail and a red-flag is if the host is moving to next items too fast without showing the full condition of bags they are hiding something. if the sellers ignore your messages that’s another red flag.
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Verified Reviewer |
Westbury, New York
Direct deposit
Request ID 672e0f2a9c6d554bd53b4b0e
I want to know whats the hold up on my direct deposit of $280.00 I put in for it on November 8,2024 I was told it should go through by November 14,2024 it now November 19,2024 and still no deposit into my account. Whats the hold up?
If the routing number is incorrect or the account number is incorrect then someone should have gotten back to me for the correct number.
That hasnt happened either. Email me at mcgradydaniel@***.com
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scammed by Poshmark repsentative
Hi, yes. I was scammed by a Poshmark representative named Bernard Wells.
This happened on August 5th and 6th of 2024. I need to get my money back from the $2,100 transactions, which were on Apple Cash. Your representative said I would receive $3,670 with the payment of a deposit fee and extension fee. I never got back a response or credit.
I just want my money back - the amount that I sent. Can you please help me with this?
Preferred solution: Full refund
About
Poshmark is an online clothing retailer that focuses on selling clothing and apparel for women. The company mainly operates across the US and Canada. Nowadays, it has a large number of regular clients. Poshmark distributes various products like tops, denim, bags, clutches and tops. In addition the store sells many different accessories. The company sells products of such brands as Gucci, Louis Vuitton, Tory Burch, Brandy Melville and Alexander Wang. Poshmark was mentioned in magazines like Good Morning America, Bloomberg, Fast Company, The Wall Street Journal and many more.
Poshmark is ranked 159 out of 844 in Auctions and Marketplaces category
USA, Worldwide, Canada
Poshmark FAQs
To close the Poshmark account via the app, go to your Account and select Poshmark Support Center. Here, click Delete My Account under Manage Account Status. You will be asked to choose a reason before clicking to Delete My Account. The confirmation is finalized once you click Yes. To delete the account via an internet browser, initiate Poshmark login and go to Account Settings. The following step is to select Manage Account Status and select Delete My Account. Specify the reason and then click Yes to confirm.
Poshmark corporate office address is 203 Redwood Shores Pkwy, 8th Floor, Redwood City, California 94065, United States. There are other offices in India, Canada, and Australia. For users in India, the address is KRM Plaza, South Wing 2 Harrington Rd., 6th Floor, Chennai, India 600 031. The Poshmark corporate office addresses in Canada and Australia are 312-151 W Hastings St, Vancouver, British Columbia V6B 1H4, Canada and 223 Liverpool St, Darlinghurst, New South Wales 2010, Australia.
To start a Poshmark login, head to the website and enter your registered username or email. Next, fill out the password field. The final step is to click on Login. You can also sign in to your Poshmark login using your Facebook, Google Account, or Apple ID.
To close the Poshmark account, head to Account and select Poshmark Support Center. Here, click Manage Account Status and then choose to delete My Account. You will then receive the confirmation email.
Requesting Poshmark returns is easy. The return policy states that customers get a full refund if the purchased item is never shipped or doesn't match the listing description. Customers can initiate the return three days after the delivery. Once the buyer sends the supporting images, the company's support team will verify the return. Once approved, the Poshmark return must be shipped back within five days of approval.
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