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Poshmark

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What is your customer experience with Poshmark?

Poshmark Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Poshmark has 1.8 star rating based on 4602 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Poshmark to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Good prices, Variety.
    Cons: Customer service, No customer service, Terrible customer service.

View full overview ›

Media from reviews

Absolute disgraced and 0 customer service I recieved from Poshmark Canada
Absolute disgraced and 0 customer service I recieved from Poshmark Canada - Image 2Absolute disgraced and 0 customer service I recieved from Poshmark Canada - Image 3Absolute disgraced and 0 customer service I recieved from Poshmark Canada - Image 4Absolute disgraced and 0 customer service I recieved from Poshmark Canada - Image 5Poshmark - FraudPoshmark - I don’t recognize the email on my account
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Top Poshmark Reviews

Positive Review

"Want to buy makeup and send you amoney order. don't do credit cards, Love your makeup."

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I was not able to get anyone on my computer. I don't have a computer like that. So if you could call me at the number I sent you and let me know if I could...

Critical Review

"Terrible you can’t get ahold of them. They will not respond to an alarming issue that I have"

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Someone has my photo and name on their Poshmark page, and I reported this in September. It is still there, and I am very upset and angry and want it removed.

Show reviews that mention
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Tishelle B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund on girbaud jeans that were never shipped

Seller never shipped Girbaud jeans. Thought I sent them several problem/inquiry reports, but no answer after telling me it takes 1 to 3 business days.

I just want a refund as soon as possible.

Not interested in jeans anymore. Thank you.

View full review
Pros:
  • Most sellers send products in a timely manner
Cons:
  • Some sellers never respond and hold up your money without any explanation

Preferred solution: Full refund

Justine D Ktm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingfisher, Oklahoma

Can't access my account and can't get any help

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Poshmark - Can't access my account and can't get any help
Updated by user Oct 29, 2025

Poor & non helpful.

Original review Oct 28, 2025
I changed my password and then got completely locked out of Poshmark. I'm told to contact customer support, yet I still can't get help.

It's a simple login issue that has now been two days with zero support. I cannot access my items, my earnings, or accept the order I just received. Trying to get a successful solution in a timely fashion on Poshmark just does not happen. I think Poshmark has the worst customer support I've ever come across.

They do not truly care about their users. If they did, they wouldn't have such a poor customer service support rating. Maybe Poshmark should listen to the people who use their platform and make some healthy, beneficial changes. The people are who keep Poshmark up and running; we should be treated better.

I could run the customer support department better tied up and with my eyes closed.

If I operated this way at my job, I'd be fired. Not to mention the company as a whole wouldn't last.
View full review
Pros:
  • People on poshmark are great
Cons:
  • Poshmark customer support is non-existent

Preferred solution: Logged in.

1 comment
Guest

I ordered from Poshmark November 10th to the tune of $110.35 for shoes. Never got an e-mail for verification of an order, but they sure took my money.

I really doubt I will ever see my shoes. You can't get a hold of this company. No e-mail or phone # on their sites and the phone #'s they list are invalid. Don't buy, order or sell anything on this site.

Pretty sure this is a scam. Better off with E-Bay.

Featured
Tammy K Ahg
map-marker Altoona, Pennsylvania

Sent me shoes I can’t wear once a 10 and one’s a 9 1/2 and they are on the right foot

Poshmark - Sent me shoes I can’t wear once a 10 and one’s a 9 1/2 and they are on the...
Poshmark - Sent me shoes I can’t wear once a 10 and one’s a 9 1/2 and they are... - Image 2

I can't wear them. I don't have two bright feet.

I have one left foot and one right foot.

One shoe is size 10 in red but a shade off, and the texture and its right one shoe is 9 1/2 and it's not the right shade and a different texture, and it's right. I need a left and a right shoe in order to walk the same size.

View full review
Loss:
$36
Pros:
  • N never had a problem
Cons:
  • Have a problem and would like to speak to a live person on a phone line

Preferred solution: Full refund

User's recommendation: As of right now, I’m not in real good mood to recommend you to anybody because I’m not getting this resolved

Roylean D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Conversation for merchandise sold

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Poshmark - Conversation for merchandise sold
Poshmark - Conversation for merchandise sold - Image 2

It's really hard to get someone to talk to; my call was dropped twice. I've been purchasing from you guys since 2019.

I purchased thousands of dollars' worth of merchandise. If you check my record, I've sold five items and only was compensated for one.

I tried several times through the years to try to receive my compensation and never had any resolution. Please help me; I could use the money from the items that were sold.

View full review
Loss:
$139
Pros:
  • I purchased great merchandise throughout the years
Cons:
  • I would just like to be compensated for the merchandise that was sold through your company and i would also like to have better communication ive been trying for years and even recently to receive money for the items that was sold thank you

Preferred solution: Full refund

User's recommendation: Better forms of communication and compensation for items so

Wanda E Sdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged item

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Poshmark - Damaged item
Poshmark - Damaged item - Image 2
Poshmark - Damaged item - Image 3

I ordered a purse which is already coming apart/peeling. I would like a refund.

This is not okay! Please contact me!

View full review
Loss:
$29

Preferred solution: Full refund

Renika Uoh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newport News, Virginia

Disappointed with PM all the way around

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Poshmark - Disappointed with PM all the way around
Poshmark - Disappointed with PM all the way around - Image 2

I'm a buyer and recently attended a live show that does very nice giveaways. I actually won and instead of receiving a $100 gift card I received one for $50.

I reached out to the seller/host and was told they sent 2 $50 gift cards.

This is not true because I only received the one card. PM doesn't care.

View full review
Pros:
  • Fun shows
Cons:
  • Poor customer service and bias between sellers and buyers

Preferred solution: I would like PM to address false promises on giveaways and sales

User's recommendation: Don't get into the giveaway hype

Cuong P Ivp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cuong1970pham@***.com

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Poshmark - Cuong1970pham@***.com
Poshmark - Cuong1970pham@***.com - Image 2

Poshmark, I want the seller to agree to sell me a Rolex diamond watch. So I paid the seller.

Now they say it's fake, then they say it's real. So when will the Rolex watch be shipped to me?

View full review

User's recommendation: is

Lisa S Ybx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Locked out of my account

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Poshmark - Locked out of my account
Poshmark - Locked out of my account - Image 2

I am locked out of my account. I have pancreatic cancer. I need to get into my account and get paid for a sale on Friday. I need my money before Tuesday at 9:00 AM. I don't have insurance; nobody will take me. I have to pay up front for my chemo three times a week. I have to pay $300.00. I have $3,600 in my Poshmark account. I need that right now! I have a message that tells me that I can't get into my account because of too many attempts. I need that erased to get into my account. Poshmark Support is not helping me! This is life or death for me! I am begging you!

Lisa Schumacher

@schubabe

815-821-****

I wish I could show you the message that is stopping me from getting into my account. This is the screenshot that is stopping me from getting into my account. Please ?? help me!!

If I don't get these treatments, I will die!!!

Thank you

Lisa Schumacher

View full review
Loss:
$360
Pros:
  • I been with poshmark over 7 years and this has never happened to me before
Cons:
  • Just give my money

User's recommendation: Not now I been with Poshmark 7 years and this has never happened to me!!

Nancy G Dei

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dispute

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Poshmark - Dispute
Poshmark - Dispute - Image 2
Updated by user Oct 10, 2025

No telephone contact number. Communication is through email only. They pretty much ignored the sellers authorization to issue refund after the seller told me that they would issue a refund.

Original review updated Oct 09, 2025

Seller has agreed to issue a refund, but Poshmark is denying the refund. The description of the jeans did not indicate that there were a size 6 in a slim.

The only resolution they could offer was to Reposh.

Why should I have to reposh if the Seller approved the refund? It doesn't make sense.

View full review
Loss:
$100
Cons:
  • No direct contact number to physically speak with a live person

Preferred solution: Full refund

Featured
Kim T Pcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ur company suck and sells fake *** djot

Poshmark - Ur company suck and sells fake *** djot
Poshmark - Ur company suck and sells fake *** djot - Image 2
Poshmark - Ur company suck and sells fake *** djot - Image 3

Your company sucks, and they fake, and it sells fake-ass *** You steal people's money. I want my money back for these fraud shoes.

You are stealing people's money. Yes, it says 8 1/2, but see, all Christian Louboutin shoes are two sizes. 38 1/2 is 8 1/2. These shoes are not an 8 1/2.

I've been an 8 1/2 my whole life, all my adult years. This shoe is a size 5. It's a little-ass shoe.

I want my money back, or give me a new pair of shoes. It is from the seller thesecretrack.

View full review
Loss:
$340
Cons:
  • Nothing is authentic the past 3 times i bought from them

Preferred solution: Full refund

User's recommendation: *** no

Michael J Gfg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My product is faded some and turning colors

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Poshmark - My product is faded some and turning colors
Poshmark - My product is faded some and turning colors - Image 2

I want a refund this my FRIST time using you and I have a bad fading jewelryI don't know yeah I don't see on the Idea that the number 925 is on it any where and like I said if you look close you can see the silver color turning a copper color and plus the medallion is faded so a spent $ dollars on a changing colored necklace and medallion

View full review
Loss:
$18
Pros:
  • I can say the product looks good on the pages
Cons:
  • Well it kinda take a long time on delivery and bad product

Preferred solution: Full refund

User's recommendation: You can see the copper are whatever it is plus I don't see know where it said 925 silver number

Angela S Gnd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pissed off i received sunglasses that were chewed on

Poshmark - Pissed off i received sunglasses that were chewed on
Poshmark - Pissed off i received sunglasses that were chewed on - Image 2
Poshmark - Pissed off i received sunglasses that were chewed on - Image 3
Poshmark - Pissed off i received sunglasses that were chewed on - Image 4

I ordered off of Poshmark because I was hoping this was a trusted site for authentic items. However, I received sunglasses that were stretched out, ready to fall apart, and they've been chewed on, which was not in the description when I ordered them.

When I tried to reach out to Poshmark, they connected me with a pissed-off consumer and don't take my calls; it's a robocall, and it hangs up on me where I can't speak with anybody, but they took my money. This is a scam company.

View full review
Loss:
$286
Cons:
  • Trash

Preferred solution: Full refund

Tammy K Ahg
map-marker Altoona, Pennsylvania

Sent me shoes I can’t wear once a 10 and one’s a 9 1/2 and they are on the right foot

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Poshmark - Sent me shoes I can’t wear once a 10 and one’s a 9 1/2 and they are on the...
Poshmark - Sent me shoes I can’t wear once a 10 and one’s a 9 1/2 and they are... - Image 2

I bought a pair of shoes. I expect them to be the same size.

I expect them to be one left and one right not two right 10 and then one 9 1/2. I cant wear them because theyre not the right shade of red. If you look real close Im a Hairdresser.

I cant wear the shoes. I want my money back.

View full review

User's recommendation: Not right now no, I’m down 40 some dollars $50 for shoes I can’t wear

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Ramona C Vvc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received a package that is not mine. What do I do?

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Poshmark - Received a package that is not mine. What do I do?
Poshmark - Received a package that is not mine. What do I do? - Image 2
Poshmark - Received a package that is not mine. What do I do? - Image 3
Poshmark - Received a package that is not mine. What do I do? - Image 4

I just want to know what to do with the package? Send it back?

This has never happened before.

I got someone else's stuff. I wonder what happened to my stuff that I ordered?

View full review
Loss:
$30
Pros:
  • There are good deals
Cons:
  • Not enough time

Preferred solution: Full refund

Ezekiel B Txm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order

Poshmark - My order
Poshmark - My order - Image 2

I placed an order for this cellphone, but I didn't receive any confirmation number. Also, nothing is showing my purchase other than the money being taken out of my account. I need this problem resolved.

View full review
Kim T Pcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got fake merchandise and I want my money back

Poshmark - I got fake merchandise and I want my money back
Poshmark - I got fake merchandise and I want my money back - Image 2
Poshmark - I got fake merchandise and I want my money back - Image 3
Updated by user Sep 16, 2025

I live in Atlantic City . They sent me a shoe that was not 81/2 , red tape at the bottom of shoe as”red bottom” Poshmark did nothing to the seller they are still ripping people off I want my money back..

never had any refused to get back to me .. o want my money back. How I don’t even have a phone number that you can call that’s how scammed out they are.

They’re a big scam going to the Better Business Bureau going to the government going to Louis Vuitton. I told him too that you have all fake stuff on Poshmark I’m sure he has a good lawsuit on you too and I’m gonna keep calling him until he suit

Original review Sep 16, 2025
Because I've emailed you guys and I've been putting in the complaint thing and nobody's gotten back to me. The shoes that the girl sent me were fake Christian Louboutins.

They had tape on the bottom as red bottoms. They were supposed to be a size 8 1/2 (381/2), but they were size 5. I mean, I sent you guys pictures, I sent you guys everything; you know the name of the person, and nobody's gotten back to me. I mean, they took my money.

They basically robbed me. They sent me a size 5 shoe.

I'm an 8 1/2, and they weren't even real, and I spent $340 on it. Nobody's gotten back to me, and I've been doing this since the day I got them, which was August 17.
View full review
Loss:
$348
Pros:
  • Nice to look at
Cons:
  • Stole my money
  • Not authentic fake
  • Poshmark did not acknowledge the fact they stole from me

Preferred solution: Full refund

User's recommendation: No my money was robbed

About

Related Companies

Poshmark Canada

Summary

Poshmark is an online clothing retailer that focuses on selling clothing and apparel for women. The company mainly operates across the US and Canada. Nowadays, it has a large number of regular clients. Poshmark distributes various products like tops, denim, bags, clutches and tops. In addition the store sells many different accessories. The company sells products of such brands as Gucci, Louis Vuitton, Tory Burch, Brandy Melville and Alexander Wang. Poshmark was mentioned in magazines like Good Morning America, Bloomberg, Fast Company, The Wall Street Journal and many more.

Poshmark reviews and complaints

Poshmark is ranked 191 out of 1041 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Canada

Payment Methods

PayPalMasterCardAmerican ExpressVISADiscover

Poshmark FAQs

Rebecca A. Garland
PissedConsumer Reporter

Poshmark FAQs

To close the Poshmark account via the app, go to your Account and select Poshmark Support Center. Here, click Delete My Account under Manage Account Status. You will be asked to choose a reason before clicking to Delete My Account. The confirmation is finalized once you click Yes. To delete the account via an internet browser, initiate Poshmark login and go to Account Settings. The following step is to select Manage Account Status and select Delete My Account. Specify the reason and then click Yes to confirm.

Poshmark corporate office address is 203 Redwood Shores Pkwy, 8th Floor, Redwood City, California 94065, United States. There are other offices in India, Canada, and Australia. For users in India, the address is KRM Plaza, South Wing 2 Harrington Rd., 6th Floor, Chennai, India 600 031. The Poshmark corporate office addresses in Canada and Australia are 312-151 W Hastings St, Vancouver, British Columbia V6B 1H4, Canada and 223 Liverpool St, Darlinghurst, New South Wales 2010, Australia.

To start a Poshmark login, head to the website and enter your registered username or email. Next, fill out the password field. The final step is to click on Login. You can also sign in to your Poshmark login using your Facebook, Google Account, or Apple ID.

To close the Poshmark account, head to Account and select Poshmark Support Center. Here, click Manage Account Status and then choose to delete My Account. You will then receive the confirmation email.

Requesting Poshmark returns is easy. The return policy states that customers get a full refund if the purchased item is never shipped or doesn't match the listing description. Customers can initiate the return three days after the delivery. Once the buyer sends the supporting images, the company's support team will verify the return. Once approved, the Poshmark return must be shipped back within five days of approval.

According to customers’ reviews, Poshmark is a trustworthy and reputable online marketplace for buying and selling second-hand items, including clothes, beauty products, and home decor. The platform has grown to have millions of users since its establishment in 2011 due to the quality of its service and support. To make Poshmark safe for customers and mitigate the risks of receiving items that don’t match the description or encountering untrustworthy buyers or sellers, the company has implemented several protective measures such as Posh Protect and Posh Authenticate.

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