Ask Community about Poshmark

And for the people saying to contact Poshmark customer support phone number... There is NO phone number anymore. All you can do is email or message through the app and you get an AI generated response back . The fact that we pay these people 20% of our sales and they are too lazy and cheap to hire anyone or actually responds to an email!

That is insane! When she opened up the first case claiming they were too big She should have had to take photos of the item so I don't understand why they then allowed her to claim that they were damaged when they clearly weren't damaged the first time she opened a claim! I honestly think that it's a computer running Poshmark at this point and no actual people are reviewing anything or answering people's questions. When you get them back just make sure to file a claim stating that you received them in a different condition then how you sent them. If that doesn't work then maybe you can call your bank and see if there's anything you can do there's anything you can do

I has the same thing happen to me with an 2 sales. One they made me take back, and I still can sell at a lower price bc they damaged the item dirt than the explained flaw. The other the buyer was too lazy to ship back ( bc I think she wore it and wanted to return after using). I feel Poshmark tends to err on the side of the buyer no matter what your status, scores and sales are. However, from these two negative buyer experiences, I have added to ask question prior making purchase and I messages every day I waited for the second return that there was no mi enemy in shipping and how long did I have to wait bc I knew she wore it. Lastly, Poshmark promotes buyers to do due diligence, yet I find they side with these buyer doing zero due dilagence. It’s best yo not everything and take pics. There for they have zero excuses to buy the blame on the seller. It’s a reality they don’t support sellers as much as the buyers. My advice, as frustrating as it is,make sure to photograph and describe everything. Then there is zero excuses for buyer to return.

Just had a similar issue in which customer never asked any questions purchased and said it didn’t fit her, although I gave a size range. They rewarded in her favor. I thought all sales were final but o guess they have 8yr olds making these decisions now. Plus there is no way to clearly communicate with the company other than a messages that is not very friendly for full communications and gives limits to how much you can write. One thing I suggest is more customer centric service with issues/cases

That’s not right! I would appeal that decision to Poshmark. You have photos showing the shoes in perfect condition. If Poshmark wanted to refund to customer that should be on them, not you. Something like that your should call the Customer Service number (you can find it on internet)

Keep the poshmark Customer Service number handy…650-262-****. If Poshmark decided to refund the buyer, in this situation…you have photos to prove that you did not sell damaged goods! Call them.

They need to make that number public. There is no human contact other than messaging and it takes at least 24 hours for any response. Customer service at pM is virtually non Existent esp for sellers when this type of fraud happen

hi i bought my wife a designer bag on poshmark it was a complete fake it cant be that they really check it. email them asap tell them its a fake they prob will get you a refund issued (they gave me one). but i would advise NEVER to buy on that platform again very unreliable. ebay on the other hand has a great authentication program for products over 500 dollars.

I have two problems with Poshmark, I brought 2 ankle bracelets they both broke within 1 week and could not be fixed, in the garbage they went. My other problem was someone contacted me on my personal email to buy a jacket I had for sale they said they tried to pay thru Poshmark and sent me a picture where Poshmark said I had to have a Apple Cad or Google Play card on file they sent me the link where to sent, like a dummie I did this then realized it was a scam I tried reaching out to Poshmark no help there. The only help I received was from the apple card company after I explained the problem within 10 minutes of me sending the card they hdlredy used itApple stopped payment and returned my money. So if you get a personal text on your text message it is a scam don’t fall for it like I did. I felt so stupid after doing it. But the scammer did not win this time

POSHMARK IS A RIP OFF! THEY STOLE $200 FROM ME AND I COULD NEVER GET THEM TO RETURN IT. DON'T DO ANY BUSINESS WITH POSHMARK. IF THER IS A PROBLEM YOU ARE COMPLETELY SCREWED.

Dispute it ASAP! Poshmark customer support is terrible so it may be nearly impossible to speak to someone if they end up giving you a resolution that you're not happy with since that is always hit or not. I agree with Angel that if the dispute falls through then you will have to dispute it with your bank or PayPal or whoever you purchased the item with.

I'd personally Video Record every single thing about it and have it Authenticated myself. If fake definitely open up a return with all documentation. If still fail then Dispute with your original payment.

How did you get reinstated. I can seem to accomplish that. Do you just ask them to reinstate you can I do that from the app?

Poshmark provides a label immediately. Seller is encouraged to mail within 3 days for two-day priority shipping. …tough if it’s on a weekend. You can request the seller to mail asap…but…

Same happened to me , no email or message to explain why . I’m pretty sure I posted an item that was not allowed but they could’ve flagged me for that 1 item instead of taking down my entire closet and not allowing me to access my account

I'm new to selling. Can you tell me the process of what happens when someone purchase an item. Where does the money go how do I access it do I have do I need to set up a payout account with my bank I have no clue what to do or what I'm doing when I call the 1-800 number no one picks up

I agree with you I order a bag when it came it was peeling the silver were peeling off, have not been able to get a phone# either I will not be ordering anything else from them