Poshmark Questions and Answers
What is your return policy.
For example the shoe size does not fit? Is shipment for return also free? Please advise I look forward to hearing from you
Return to Poshmark.
I purchased two World Series Yankees from them and they are the wrong size and they are damaged, so I return to them, but they sent it back. I tried to call their company, but no one is answering and it says their mailbox is full, so I can't send them a message.
This is unacceptable, they need to take responsibility for their actions, otherwise this company will always have a bad reputation. Is there any other way to find and contact Poshmark, so they can take responsibility for their actions because this is unbelievable!
I bought two item and it was returned to the sender.
What is happening or my item l purchased are returning to the sender because of mistake you made with the NY code l use 10014 NY NY not 10013
How can I Dispute a claim decision.
I sold a pair of shoes on poshmark. The buyer contacted me stating she want to return them because they to big for her.
I gave a perfect description and size. Once she realized she could not return them under poshmark policy. She cut my shoes and filed a claim stating they were damaged. I showed all the pictures of my shoes in excellent used condition.
I also showed her first message stating they were to big she wanted a refund. She never said they were damaged. Poshmark gave her the refund and they are sending me the damaged shoe the buyer damaged her self.
There is no way some carefully reviewed her claim. I need to speak with someone
I has the same thing happen to me with an 2 sales. One they made me take back, and I still can sell at a lower price bc they damaged the item dirt than the explained flaw. The other the buyer was too lazy to ship back ( bc I think she wore it and wanted to return after using). I feel Poshmark tends to err on the side of the buyer no matter what your status, scores and sales are. However, from these two negative buyer experiences, I have added to ask question prior making purchase and I messages every day I waited for the second return that there was no mi enemy in shipping and how long did I have to wait bc I knew she wore it. Lastly, Poshmark promotes buyers to do due diligence, yet I find they side with these buyer doing zero due dilagence. It’s best yo not everything and take pics. There for they have zero excuses to buy the blame on the seller. It’s a reality they don’t support sellers as much as the buyers. My advice, as frustrating as it is,make sure to photograph and describe everything. Then there is zero excuses for buyer to return.
I received a message that I violated community guidelines, I would like to know what guidelines I violated?I have been reinstated now, but I do not know what community guidelines I violated? I simply tried to post some shoes.
How did you get reinstated. I can seem to accomplish that. Do you just ask them to reinstate you can I do that from the app?
Can I ask for a rush shipment.
Hi ordered something last night but need to put a rush shipping . The seller says it takes 3-5 for them to receive a shipping label . Can you rush that ?
Poshmark provides a label immediately. Seller is encouraged to mail within 3 days for two-day priority shipping. …tough if it’s on a weekend. You can request the seller to mail asap…but…
My closet is gone why?I was about to add some it's to my closet and notice the items I have up have disappeared? Please explain why is that! I have been a Poshmark seller for a couple of months now so please help to find my closet or tell my why it's down
Same happened to me , no email or message to explain why . I’m pretty sure I posted an item that was not allowed but they could’ve flagged me for that 1 item instead of taking down my entire closet and not allowing me to access my account
Payments.
I’m new to selling. Can you tell me the process of what happens once someone purchases an item.
Where does the money go? how do I access it? do I need to set up a payout account with my bank. I have no clue what to do or what I’m doing and when I call the 800 number no one picks up.
Please help.
Thank you. I’d like to be all set up and good to go just in case someone purchases something soon.
I'm new to selling. Can you tell me the process of what happens when someone purchase an item. Where does the money go how do I access it do I have do I need to set up a payout account with my bank I have no clue what to do or what I'm doing when I call the 1-800 number no one picks up
How do I get this app to accept my identification?I tried to scan my drivers license and the app will take my front but not the back I tried numerous times.
To Complete the Identity Verification Process on the App:
- Retrieve your Government Issued Driver’s License or Passport;
- Select “Driver’s License” or “Passport” on the Verify Identity page;
- Lay your selected ID flat on a dark surface;
- Scan selected ID. Ensure that the selected ID is placed within the designated grid.
For your Driver’s License, the front and back will need to be scanned.
For your Passport, only the front will need to be scanned.
If you do not have a Government Issued Driver’s License or Passport, please reach out to the Poshmark Support team for further assistance. You may submit your request at support.poshmark.com/s/contactsupport?language=en_US.
Where is my order tracking number or else my order?I order a coverall outfit for my grandchild on the 6th or 7th of January and I have not received any tracking information. I do see that the payment has been debited from my account. Where is going on?
- go to poshmark.com;
- log into your account;
- click the 'My Account' tab;
- go to 'My Purchases';
- select the order that you want to track and click it.
To get more information about your order, please contact the Poshmark customer care team:
- by phone at (650) 262-4771;
- by email at support@poshmark.com;
- via the company's social networks.