Poshmark Questions and Answers
How can I Dispute a claim decision.
I sold a pair of shoes on poshmark. The buyer contacted me stating she want to return them because they to big for her.
I gave a perfect description and size. Once she realized she could not return them under poshmark policy. She cut my shoes and filed a claim stating they were damaged. I showed all the pictures of my shoes in excellent used condition.
I also showed her first message stating they were to big she wanted a refund. She never said they were damaged. Poshmark gave her the refund and they are sending me the damaged shoe the buyer damaged her self.
There is no way some carefully reviewed her claim. I need to speak with someone
Can I ask for a rush shipment.
Hi ordered something last night but need to put a rush shipping . The seller says it takes 3-5 for them to receive a shipping label . Can you rush that ?
Poshmark provides a label immediately. Seller is encouraged to mail within 3 days for two-day priority shipping. …tough if it’s on a weekend. You can request the seller to mail asap…but…
My closet is gone why?I was about to add some it's to my closet and notice the items I have up have disappeared? Please explain why is that! I have been a Poshmark seller for a couple of months now so please help to find my closet or tell my why it's down
Same happened to me , no email or message to explain why . I’m pretty sure I posted an item that was not allowed but they could’ve flagged me for that 1 item instead of taking down my entire closet and not allowing me to access my account
Payments.
I’m new to selling. Can you tell me the process of what happens once someone purchases an item.
Where does the money go? how do I access it? do I need to set up a payout account with my bank. I have no clue what to do or what I’m doing and when I call the 800 number no one picks up.
Please help.
Thank you. I’d like to be all set up and good to go just in case someone purchases something soon.
I'm new to selling. Can you tell me the process of what happens when someone purchase an item. Where does the money go how do I access it do I have do I need to set up a payout account with my bank I have no clue what to do or what I'm doing when I call the 1-800 number no one picks up
How do I get this app to accept my identification?I tried to scan my drivers license and the app will take my front but not the back I tried numerous times.
To Complete the Identity Verification Process on the App:
- Retrieve your Government Issued Driver’s License or Passport;
- Select “Driver’s License” or “Passport” on the Verify Identity page;
- Lay your selected ID flat on a dark surface;
- Scan selected ID. Ensure that the selected ID is placed within the designated grid.
For your Driver’s License, the front and back will need to be scanned.
For your Passport, only the front will need to be scanned.
If you do not have a Government Issued Driver’s License or Passport, please reach out to the Poshmark Support team for further assistance. You may submit your request at support.poshmark.com/s/contactsupport?language=en_US.
Where is my order tracking number or else my order?I order a coverall outfit for my grandchild on the 6th or 7th of January and I have not received any tracking information. I do see that the payment has been debited from my account. Where is going on?
- go to poshmark.com;
- log into your account;
- click the 'My Account' tab;
- go to 'My Purchases';
- select the order that you want to track and click it.
To get more information about your order, please contact the Poshmark customer care team:
- by phone at (650) 262-4771;
- by email at support@poshmark.com;
- via the company's social networks.
How do I contact someone that likes my clothes and lower the price for them?
My shipped item not picked up.
I shipped pearls and they have been ready to be picked up since 11/25. Who is suppose to pick them up??
Should I except a check.
Buyer wants to send check
I have many questions.
How do I find my user name? How do I change how people find me to Autumnmooncustomcreations just as the email I am using?
Why is it so hard to get help? Why am I not able to log in via the web even after updating my password?
- Log in to your account,
- Click your profile image,
- Select account settings,
- Click account info,
- Click Change near your user name. After that, you will receive a verification code,
- Enter the code and press done,
- Enter your new user name and click done.
I has the same thing happen to me with an 2 sales. One they made me take back, and I still can sell at a lower price bc they damaged the item dirt than the explained flaw. The other the buyer was too lazy to ship back ( bc I think she wore it and wanted to return after using). I feel Poshmark tends to err on the side of the buyer no matter what your status, scores and sales are. However, from these two negative buyer experiences, I have added to ask question prior making purchase and I messages every day I waited for the second return that there was no mi enemy in shipping and how long did I have to wait bc I knew she wore it. Lastly, Poshmark promotes buyers to do due diligence, yet I find they side with these buyer doing zero due dilagence. It’s best yo not everything and take pics. There for they have zero excuses to buy the blame on the seller. It’s a reality they don’t support sellers as much as the buyers. My advice, as frustrating as it is,make sure to photograph and describe everything. Then there is zero excuses for buyer to return.
Just had a similar issue in which customer never asked any questions purchased and said it didn’t fit her, although I gave a size range. They rewarded in her favor. I thought all sales were final but o guess they have 8yr olds making these decisions now. Plus there is no way to clearly communicate with the company other than a messages that is not very friendly for full communications and gives limits to how much you can write. One thing I suggest is more customer centric service with issues/cases
That’s not right! I would appeal that decision to Poshmark. You have photos showing the shoes in perfect condition. If Poshmark wanted to refund to customer that should be on them, not you. Something like that your should call the Customer Service number (you can find it on internet)
Keep the poshmark Customer Service number handy…650-262-****. If Poshmark decided to refund the buyer, in this situation…you have photos to prove that you did not sell damaged goods! Call them.
They need to make that number public. There is no human contact other than messaging and it takes at least 24 hours for any response. Customer service at pM is virtually non Existent esp for sellers when this type of fraud happen