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2.2

I joined Poshmark to order a lululemon item for a birthday gift. Found the item and ordered it, received confirmation and waited for it to be shipped.

Received an email the next day saying the order had been cancelled due to "payment verification" yet the money was taken from my account. Sent them an email explaining the situation and asking what happened, received answer that they were busy and would get back with me shortly. Waited a day and sent another email, did not here anything so sent another email. It has been 5 days and the item says "sold" on the website, luckily the funds were returned to my account but I really wanted that item as it was a rare item.

Wish I could contact the seller. They need to revamp their customer service!

Instead of emailing, they should have a phone # for contact. Wish I would have known before I went through this mess.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Deliver product or service ordered.

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Jenavie Hjf

First of all the SELLER is the one who cancelled the order, and it had something to do with YOUR CARD not going through.. you probably never verified your details & thatโ€™s your fault.

It will always say sold in the persons closet once an item is purchased... if itโ€™s listed for sale again it will show another active listing of that same item. I would cancel an order I wasnโ€™t getting paid for too lol... why canโ€™t you contact the seller?

go to their closet and comment! I know you said youโ€™re new, but good god..see this is why I HATE selling to new ppl.

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