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1.8

High fees, lots of fake designer purses, and horrible customer support. They also allow anyone to flag your listing for no reason, because they don't have enough people on staff so they rely on their "community" to report anyone violating their policies. My account has been disabled twice within the last 2 months, for *** reasons and GOOD LUCK trying to get a timely, helpful resolution to any legitimate issues you have.

The first time they disabled my account and removed my listings was because someone had flagged a Coach purse that I had listed. It was authentic and showed the serial number and everything but someone in their "community" flagged it and they demanded that I send them a receipt to prove it's authenticity. Really? Who keeps receipts from 3 years ago, and why would there be any reason to believe it was not authentic? Basically, people can flag your items for removal on a whim, and for no legitimate reason.

The second time they disabled my account was this week. I had an issue with a Seller who sent my item to the wrong address, which meant I didn't have it in time for Christmas. Not to mention, her communication was horrible and poshmark provides no way to private message someone, so you have to argue with them on the public listing where everyone comments. I told her I wanted to cancel the order, since it was going to be another 1 week before I received the item, and she tried to push back. I contacted poshmark to intervene on my behalf and they just told me I had to wait until 7 days had passed before I could cancel the order. They had (of course) already charged my card, so to protect myself, I filed a dispute with my credit card company until the money was refunded. Long story short, they blocked me from the site because I filed a dispute and this could "harm their credit rating." I think they have better things to be concerned about, such as their lack of decent customer support and their *** policies.

Save yourself time and hassle, use eBay or vinted for your buy/sell transactions. eBay charges less money, you get a discount on USPS shipping lables, they provide you extra protection if you use PayPal, and have a better mechanism for communicating and also providing feedback on Buyers & Sellers. I've never had any of the forementioned issues with vinted either, so I recommend that you steer clear of poshmark.

Reason of review: Poor customer service.

Location: Garner, North Carolina

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Guest

I had my closet boutique closed today. The email said other that's it.

I have thousands of dollars in merchandise. And my business with a perfect rating was shut down. No reason no response nothing. With in minutes my other platform on another site was deactivated.

So anyone that feels compition and report you and just have your business shut down. It's truly the saddest thing I've ever seen. I will find out why and this will go further.

How do you just get your business closed with no info. This is messed up truly.

Kynzlee Zfv

I didn't even know they had a customer service number.... I wouldn't waste my time.

I'm so. Angry I will do what I can to be heard, to make a change.... I can't do it alone.

I spent too much time, and put a lot of heart into this. Who's with me

Kynzlee Zfv

Use should see the BS response I got as to why my account was PERMANENTLY DISABLED. They said they're "system which was very accurate linked me to another account.

What does that even mean. I'm not linked to another account.

When I demanded a real reason they basically told me to accept there reason and they wouldn't take respond to any more of my emails.

Guest

I was a member of Poshmark for 2.5 years. I had 85,000 followers, 2,ooo in sales, immpecable feedback....

All the sudden or off nowhere my account was PERMANENTLY disable and they really wouldn't say why. I will NOT TAKE THIS LYING DOWN.... I'm looking for others who have put in time and effort into Poshmark who have also gotten kicked off. I did nothing wrong and was always in good standing.

What can we do to fix this. They told me in they're response to my last email demanding an actual reason for being thrown off... That I need to stop emailing them, they would no longer respond. What can we do about this.

It's not right.

Guest
reply icon Replying to comment of Guest-1219951

Same here. Five star seller, 1day shipping, sharing others listings all day long.

WTH? On top of that, I have over $500 in my account balance.

Guest

I bought a dress from Michelles closet on the 3rd of June still have not heard from her since the 8th of June she doesn't respond to my messages ....I'm trying to get a hold of someone through poshmark with little luck I need some help on this matter....the money has already been taken from my card...I won't buy anything off this site anymore

Kynzlee Zfv
reply icon Replying to comment of Guest-1173099

Ya of course they took Down my listings. But they kept my profile up because they want me to buy.

Guest

One more thing to add (with the hope Poshmark reads these complaints), I purchased a new hoodie for $8. Super cute.

My payment was taken. The seller canceled for NO reason! I think she had better offer or sold it to someone else. Poshmark customer svs refused to help.

Second, seller sold me an authentic Tiffany 18k bracelet $60.

Once payment was taken, seller upped the price bc she said her price was too low!! Upon receipt, it was a fake, not only not 18k but not even silver or a Tiffany!!!!!

Guest

I agree with you!! WORSE customer service ever, they take a long time to transfer your money, percentage is too high, and a girl had me kicked off within two days of being a new member because she said my LV handbag was faux, even tho I had original receipt and box from LV store in Paris!!!!!

Poshmark never restored my acct or would review my receipt or case. Dislike Poshmark!!!!

Guest

I am new to the game and dont like it at all.I purchased 3 items I then received confirmation for all 3 an hour later it says the order has been cancelled. The seller sent me an email asking why did I cancel (which I did not) Then I tried thee impossible I called customer care had to leave number 3 days later still waiting on call

Guest

I can't figure out why my merchandise does not show offer or buy? All othe sales lady have it on there page I don't is it something I'm not doing I'm new to Poshmark.

Thank you

Brenda's Closet

Guest

I'm waiting for my item I paid 160.00 for. Very hard getting thru to someone, no answers on voicemail/call back systems

My item was purchased on 4/21/1. I have not recieved it yet.

Guest

Thanks for your story. I had similar problem.

Can't believe there is no live person to talk to. They don't care if their seller sells fake stuff or sends poor quality defective stuff to customers (like Lisa Ephrat at poshmark.com/closet/ephrat). When i exposed her scam, she got so *** & ugly and had her bogus accts chimed in to defend her as if she's innocent. Poshmark has a terrible reputation.

The only happy clients are their sellers who rip people off with their fake stuff and poor quality items. Shop somewhere else.

Guest

Same problems here! The customer service is terrible.

Currently waiting on my reason as to why my account was disabled as well.

The fees are outrageous and they care most about tracking down people who try to do out of site transactions instead of the hoards of sellers with fake and "inspired" items, which is actually a federal crime. Basically, they're money hungry and even though they raked in 100M in revenue last year, they have nobody to answer emails until days later.

Guest
reply icon Replying to comment of Guest-932540

Well I'm currently going though a problem as well I made a few purchases on poshmark, I get a notification from the sellers as to why I canceled when I never did cancel at all and I've been trying to reach out to them for the past few days with still no response back from them I believe it's all a scam and there only out to get your money, I'd much rather shop through vinted very reputable company to shop with as well as there outstanding customer service is great.

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